Shift Supervisor

The Shift Supervisor directs team, ensures excellent customer service and operations execution during assigned shifts. The Shift Supervisor is responsible for restaurant operations during assigned shifts when management is not present.

PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

Leads Shift Operations: Provides production direction to team in a clear and concise way. Sets an example for team by working hard to implement shift plan and ensure swift and smooth production Identifies and resolves bottlenecks in food preparation and order delivery to increase speed of service. Demonstrates patience and a positive attitude with team while delegating tasks and giving instructions. Leads Customer Service: Motivates team members to exceed customer expectations with food and friendly service in clean surroundings. Makes a professional impression on customers and team through positive, courteous, and friendly attitude. Resolves customer feedback and customer complaints in a timely, friendly and professional manner. Demonstrates flexibility to meet different team needs to ensure quality food and good service in a clean environment. Builds Team Talent: Delegates work to team members in a way that encourages them to work together during shift to ensure the restaurant operates efficiently. Assists in training team members on workstations and making them feel their contributions are valuable. Sets challenging goals for self and team during shift and ensures accountability. Seeks understanding of employment laws and policies and welcomes new responsibilities in training team members. May direct supervised employees to clock out to maintain good order and discipline. Assists with Restaurant Compliance: Directs team members to do what it takes to maintain restaurant and equipment cleanliness and sanitation standards. Takes initiative to immediately report violations of safety, sanitation or security policies to restaurant management and perform short-term solutions. Motivates team members to comply with all policies and procedures and to maintain a safe and secure environment for customers and other team members. Demonstrates to restaurant management that he/she can be relied upon to maintain compliance during shift. Shift Control Execution: Reconciles deposits, execute cash management and identify cash shortages and overages during shift Execute inventory management for assigned shift. Note: Activities Outside Shift Supervisor Scope: Certain administrative responsibilities are inappropriate for the Shift Supervisor such as: ordering product, new hire orientation, performance reviews, payroll input, and monthly sales reporting. The Shift Supervisor may not assist the management in the hiring practices of team members, (i.e., recruiting, interviewing and hiring or termination practices). The Shift Supervisor does not conduct any formal counseling procedures, such as documentation, suspension or termination. The Shift Supervisor may send an employee home until a manager can conduct formal counseling. Minimum Qualifications: Must be at least eighteen (18) years of age High school diploma or equivalent Demonstrated leadership skills Basic math skills Willing to complete all required training (i.e. Burger King training and Serve Safe Essentials) Critical Relationships: Reports to Restaurant General Manager May be supervised by Assistant Manager May be coached by District Manager Coordinate shift operations with Team Members Greater scope and responsibility as a Shift Supervisor at a higher volume/traffic restaurant Hourly Manager Location - 7820 Sheridan Rd, White Hall AR - AR - 7820 Sheridan Rd #J-18808-Ljbffr Bethyl Laboratories, Inc