Assessment Specialist

Job Description Job Description Responsibilities As an Assessment Specialist at InnovAge, you will play a crucial role in transforming the lives of the seniors by providing them access to the high-quality care and support offered by Program for the All Include Care for the Elderly (PACE) . Your empathetic approach, strategic acumen, and commitment to exceeding sales targets will be instrumental in fostering meaningful connections and making a lasting impact in the lives of those we serve. You will engage with potential participants primarily over the phone, spending most of your day on calls with leads in a virtual contact remote center environment. Once leads are pre-qualified, you will complete 20-25 medical needs assessments via phone and prepare the senior for an intake meeting with the local Enrollment Representative (ER) to complete the remainder of the enrollment process. This role offers a competitive base salary with additional commission opportunity. Exceeding Targets: Continuously surpassing monthly participant enrollment quotas by leveraging persuasive communication and effective sales techniques. Embracing challenges and driving remarkable sales results. Dynamic, Always-On Role: Thrive in a fast-paced environment where adaptability and quick response are paramount, as this position demands an 'always on' approach to deliver exceptional service and meet sales goals. Empathetic Pre-Qualification: Conducting impactful outbound sales calls to pre-qualify leads and prospective participants for the Program for PACE. Employing exceptional empathy and understanding to identify potential participants' healthcare needs and determine their eligibility for the program. Engaging Information Provider: Engaging potential participants with compelling information about InnovAge's services, benefits, and the seamless enrollment process. Showcasing how InnovAge's care can make a transformative difference in their lives. CRM Sales Lead & Record Keeping Expertise: Maintaining meticulous and up-to-date records of all interactions and lead information in a top-ranking CRM system. Ensuring accuracy and organization to facilitate effective follow-ups, appointment reschedule requests, and all variety of other communication needed to move potential participants towards enrollment. Collaborative Facilitator: Collaborating seamlessly with the Enrollment Representative to seamlessly schedule intake meetings with pre-qualified participants. Playing a vital role in streamlining the enrollment process. Strategic Contributor: Actively contributing to the development and implementation of innovative sales strategies that elevate lead generation and conversion rates. Embracing a proactive approach to stay ahead in the competitive landscape. Customer Service Champion: Delivering unparalleled customer service with a focus on building genuine connections with potential participants. Cultivating trust and rapport to inspire confidence in InnovAge's offerings. Continuous Improvement: Continuously enhancing industry knowledge and internal processes through ongoing training and self-improvement initiatives. Staying at the forefront of healthcare advancements and sales methodologies. Critical Problem Solver: Utilizing astute critical thinking skills to navigate complex care need conversations with potential participants. Identifying and addressing challenges they may be experiencing with various activities of daily living (ADL). Masterful Script Execution: Leveraging expert sales and call scripting with precision and discipline while individualizing the conversation to the needs of the potential participant. Employing a consistent and polished approach to ensure impactful interactions. Oftentimes, our potential participants will need explanations tailored to their individualized communication style and/or limitations. Ultimately, the breadth of services our PACE program offers to qualifying participants must effectively communicated to ensure all leads are pre-qualified before scheduling an intake. Empowering Senior Connections: Adeptly building strong rapport with seniors and driving towards clear pre-qualification decisions within a single conversation. Demonstrating compassion and understanding throughout every interaction.

REQUIRED

2+ yrs health care experience working with the frail and/or chronically ill elderly population. Proven experience in sales, preferably in a high-volume, fast-paced contact center environment. Strong communication and interpersonal skills, with #J-18808-Ljbffr InnovAge