Guest Services Associate (Temporary Position)
Douglas County School System
Guest Services Associate
A Guest Services Associate ensures a welcoming, organized, and enjoyable experience for all guests attending Legacy Arena events. This role includes supporting box office operations, assisting with seating and directions, and providing high-level service to VIPs, suite guests, and special visitors.
Pay Grade: $16.50 per hour
FLSA Status: Non-Exempt
Terms of Employment: Temporary Work - Must be at least 16 years of age. Educational Level: High School or College Student Certification/License Required: None
Key Responsibilities:
- Greet guests warmly and provide directions to seating areas, restrooms, concessions, and exits
- Scan and verify tickets, assist with seating, and manage crowd flow in assigned sections
- Support box office operations, including ticket sales, will call, and resolving ticketing issues
- Assist VIPs, suite holders, and special guests with entry, seating, and personalized service
- Monitor guest areas to ensure safety, cleanliness, and adherence to venue policies
- Respond to guest questions, concerns, or issues in a professional and timely manner
- Provide support during emergencies by following venue procedures and guiding guests safely
- Collaborate with event staff and security to maintain a smooth and organized environment
- Hospitality & Suite Support: Welcome guests to premium seating areas and hospitality suites
- Check credentials and ensure proper access to restricted areas
- Assist with guest needs in suites, including directions, basic service support, and coordination with catering staff
- Maintain a clean, organized, and professional appearance in VIP areas
Skills & Qualifications:
- Strong customer service and communication skills
- Professional, friendly, and approachable demeanor
- Ability to remain calm and helpful in high-traffic, fast-paced environments
- Problem-solving skills and attention to detail
- Team-oriented with the ability to follow directions and venue procedures
- Flexible availability, including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Preferred (Optional): Previous experience in customer service, hospitality, or event staffing
- Experience handling ticketing systems or guest relations
- Experience working with VIP or high-profile guests
Application Procedures: Applicants should attach a cover letter stating their specific area of interest. Applicants should complete an application at (Click on "Employment" then "Job/Vacancies/Postings" to link to classified application.)
Douglas County School SystemVacancy posted 2 days ago
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