Automotive Service Advisor

Porcaro Ford is looking for a dependable, organized, and customer-focused Automotive Service Advisor to join our Main Shop team. This full-time position is the primary connection between our customers and technicians - listening carefully, documenting concerns accurately, explaining recommendations clearly, and keeping each customer informed from check-in through vehicle delivery.

Automotive service-advisor experience is preferred, but we will consider a high-potential candidate with strong experience in customer service, hospitality, retail, parts, repair, estimating, insurance, or another fast-paced role that requires communication, organization, and follow-through. We are willing to train the right person who is professional, comfortable discussing repairs and costs, and committed to doing what is right for the customer.

What You Will Do

• Greet service customers promptly and create a professional, welcoming check-in experience.
• Listen to customer concerns, ask useful questions, review service history, and document accurate repair-order notes.
• Prepare clear estimates and explain maintenance and repair recommendations in plain language without pressure.
• Obtain customer authorization before work is performed and document approvals accurately.
• Monitor each repair order throughout the day, coordinate with technicians, parts, warranty, and management, and keep customers updated.
• Set realistic expectations for diagnosis, parts availability, repair timing, transportation, and final cost.
• Review technician inspection results and present needed work in a clear, prioritized, customer-focused way.
• Follow up on declined services, open estimates, missed appointments, and completed repairs as assigned.
• Verify that completed work and charges match the repair order before delivery; explain the final invoice and next maintenance steps.
• Maintain complete notes, status updates, promised times, authorizations, and next actions in dealership systems.
• Help manage open repair-order aging by identifying delays, owning customer communication, and escalating stalled work promptly.
• Protect customer trust, dealership standards, and warranty/compliance requirements in every interaction.

Daily Expectations

• Be ready for the scheduled shift and daily service meeting; maintain dependable attendance and punctuality.
• Review the day's appointments, carryover work, promised completion times, parts holds, and vehicles awaiting approval.
• Provide proactive updates at agreed times - even when there is no new repair status to report.
• Keep the work queue organized and close completed repair orders accurately and promptly.
• Work cooperatively with Paul Pedrosa and the service team so jobs are assigned, repaired, and delivered efficiently.

Qualifications

Required

• Strong verbal and written communication skills with a calm, respectful customer-service approach.
• Excellent organization, follow-through, time management, and comfort handling frequent interruptions.
• Ability to explain recommendations and costs clearly while respecting the customer's decisions.
• Basic computer, email, text, and data-entry proficiency; willingness to learn dealership systems.
• Valid driver's license and ability to meet dealership driving-record requirements.
• High school diploma or equivalent.
• Ability to work a full-time, on-site weekday schedule within the service department's operating hours.

Preferred

• Automotive service advisor, service writer, assistant service manager, warranty, parts, technician, or dealership experience.
• Ford dealership, repair-order, DMS, digital vehicle inspection, estimating, or manufacturer-system experience.
• Demonstrated success in customer satisfaction, sales, retention, or performance-based service work.

Schedule and Compensation

This is a full-time, on-site position scheduled within Main Shop service hours: Monday-Thursday, 7:30 a.m.-5:30 p.m.; Friday, 7:30 a.m.-5:00 p.m.; Saturday-Sunday, closed. The exact daily schedule and meal period will be established by management based on department coverage and business needs.

Estimated annual earnings are $60,000-$100,000 based on performance under Porcaro Ford's approved Service Advisor pay plan. The plan is designed to reward customer-pay and warranty gross profit, accurate process execution, customer satisfaction, and team results. This range is an estimate, not a guarantee. The complete written pay plan will be reviewed before an offer is accepted.

Training, Benefits, and Growth

• Paid on boarding and training in Porcaro Ford's service process, repair-order standards, customer communication, and dealership systems.
• Ford product, warranty, maintenance, and technology training as applicable.
• Weekday Main Shop schedule with the department currently closed on weekends.
• Established local customer base supported by experienced technicians, parts, warranty, Quick Lane, and management teams.
• Opportunities to grow into senior advisor, warranty, dispatch, lane leadership, or service-management responsibilities based on performance and business needs.
• Full-time benefits may include medical, dental, vision, paid time off, retirement benefits, and employee vehicle, parts, or service discounts. Publish only the benefits confirmed under current plan documents.

Why Porcaro Ford

Porcaro Ford is a locally owned, family-oriented dealership that has served Racine and Southeast Wisconsin since 1978. We believe customers and employees should be treated with honesty, integrity, and respect. Our goal is a professional, accountable workplace where departments communicate, people support one another, and employees can build long-term careers while serving the community.

Porcaro Ford is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs without discrimination based on any status protected by applicable federal, state, or local law.