Customer Service Representative

Job Title: Veterinary Customer Service Representative

Location: Gig Harbor, WA
Job Type: Full-time
Salary: Hourly $18-$22

About Us:
At Harbor Animal Hospital, we’re dedicated to providing compassionate, high-quality care to pets and peace of mind to their owners. We’re seeking a friendly, organized, and detail-oriented Customer Service Representative to join our veterinary team and be the first point of contact for our clients.

Key Responsibilities:

• Greet and assist clients in person, by phone, and via email, providing exceptional service with a positive attitude.
• Schedule and manage appointments efficiently, including follow-ups and reminders.
• Answer client inquiries regarding pet care, services, and clinic policies.
• Maintain accurate client and patient records in our database.
• Process payments and handle billing inquiries.
• Collaborate with veterinary staff to ensure smooth clinic operations.
• Handle client concerns or complaints professionally, escalating when necessary.

Qualifications:

• Previous customer service experience, preferably in a veterinary, medical, or pet-related setting.
• Strong communication and interpersonal skills.
• Comfortable using computer systems and scheduling software.
• Ability to multitask in a fast-paced environment.
• Compassion for animals and their owners.
• High school diploma or equivalent; additional education in animal care is a plus.

Benefits:

• Competitive salary and bonus opportunities.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• A supportive and friendly work environment surrounded by animals you’ll love.