Family Services Specialist

Division Protective Services Specialist (Des Moines)

This position provides both physical and administrative security services for the Company. It protects employees, customers, authorized visitors, vendors, and QuikTrip and private property from harm; and deters illegal activity, theft, and vandalism within and upon QuikTrip's property while preserving QuikTrip brand reputation as the convenience retail destination of choice. This position also provides research and documentation for security incidents occurring on QuikTrip property.

Essential tasks include:

• Identifying, reporting, and mitigating (within capabilities under the circumstances) observed life, fire, or safety hazards.
• Conducting appropriate notification to Corporate Security Operations Center to coordinate Emergency Responder or specialized services response if life, fire, or safety hazard requires immediate attention.
• Ensuring internal sensitive areas and external access/egress points are secured per Corporate Security Standards.
• Ensuring personnel and vehicles observed within and on Store property and Non-Store Facilities have legitimate business need for access.
• Initiating appropriate protocols, per QuikTrip Policies and Procedures for unauthorized personnel or vehicles.
• Logging results, actions taken, and unresolved mitigation measures for all hazards and security checks conducts and disseminating to appropriate Security/Operations leadership.

Designated primary responder for Security Incident Response for incidents that occur within and upon Store property, and as directed, Non-Store facilities:

• Enforces Corporate Security Incident Response policies, secures scene and potential evidence, renders first aid, and directs traffic, if required.
• Responds to security alarms and calls for assistance.
• Provides security during the transportation of large sums of cash and/or other valuables, as directed.
• Determines whether particular incidents require Corporate Security Operations Center notification and to coordinate Emergency Responder or other appropriate specialized services response.

Conducts research, documentation, and preparation of evidentiary case files for security incidents occurring on QT property. Essential tasks include:

• Interviewing complainants, witnesses, and victims to document relevant facts.
• Maintaining an auditable, digital archive record of every Security Incident case file created and logs data into the Security Department's case management system.
• Preparing law enforcement reports on behalf of QuikTrip Corporation for those Security Incidents meriting law enforcement investigation.
• Securing and safeguarding Lost and Found property.

Perform other Security/Operations-related tasks and functions as directed by Management, including:

• Physical Security Assessments of QuikTrip Stores and Non-Store Facilities per Corporate Enterprise Security System Standards.
• Maintaining 24/7 recall readiness to respond to QuikTrip Corporation-related incidents on a rotational schedule.
• Additional duties may require travel to and from any of the states QuikTrip Corporation conducts business to perform Protective Services-related missions.

Must satisfactorily complete annual Physical Aptitude Test, Weapon Qualification, TASER re-certification. Emergency First Aid (CPR-AED) re-certification, Blood Borne Pathogens, NARCAN, Defensive Tactics, Active Shooter, Legal Update, and Mental Health Update per Corporate Policy as well as submit to annual 10-panel drug screen, background check, and motor vehicle record check.

Comply with customer service standards as outlined in Policies & Procedures, Standards of Store Operations, Customer Service Appraisal Program, and the Food Service Appraisal Program. Ensure personal appearance is clean and professional looking as stated in Policies & Procedures. Comply with local, state, and federal laws pertaining to responsible retailing, anti-trust, anti-money laundering, ADA Compliance, Food Safety, and EBT programs. Ensure customer safety by correcting or bringing harmful situations (wet floors, icy sidewalks, oil spills, etc.) to the attention of the Manager on duty, and (when feasible) remediating the condition or ensuring appropriate notice/warning of the condition (wet floor signs) is in place until such condition can be remediated.

Complete UpKeep tasks and assigned tasks by complying with QT Standards of Store Operations and Career Development Tasks Guides. This includes, but is not limited to:

• Stocking straws, cups, napkins, and condiments
• Sweeping/mopping floors
• Wiping Counters
• Stocking shelves, cooler, and freezer
• Cleaning grill glass and pastry cases
• Clean/Detail fountain drinks, coffee, tea machines
• Clean window trim/ledge
• Inside Trash

Record all hours worked to comply with wage and hour laws Communicate problems that have an effect on store profitability and the overall business operation of the store to Manager on duty Treat other Store Team Members in a respectful and professional manner through effective communication and teamwork

Reports to: Store Manager or Assistant Manager on Duty/ Protective Services Team Leader / Protective Services Manager / Corporate Security Officer Directly Supervises: N/A Relationships: Inside the Company: Employees, Managers, Corporate Service Center, and Corporate Security Operations Center Outside the Company: Customers, Visitors, Vendors, and other guests to QuikTrip property; Emergency First Responders.

Required Education: High School diploma; Department of Public Safety (or other state equivalent) certification for Armed Security Officer; Emergency First Aid Level C (CPR/AED) certification; TASER certified; OC Spray certified; Hand irons and Baton certified.

Desired Education: Bachelor's degree (criminal justice preferred); Department of Public Safety (or other state equivalent) Peace officer or Reserve Peace Officer certification; Standard First Aid Level C (CPR C/AED) certification.

Required Experience: Three or more years as a commissioned peace officer, or five or more years reserve peace officer, armed security officer, armed investigations, or validated honorable military police service.

Desired experience: Five or more years as a commissioned peace officer; or seven or more years reserve peace officer, armed security officer, armed investigations, or validated honorable military police service. Retail store experience.

Required Skills: Patience to deal with challenging interpersonal communication/ conflict resolution situations; self-motivated; good communication skills (written and verbal) in English; detail oriented; ability to work independently and within a group; ability to maintain confidentiality of sensitive information; good computer knowledge of Microsoft Office applications.

Desired skills: Leadership, complex problem solving, proven sound decision making. Designation as an ASIS Certified Protection Professional (CCP), Professional Certified Investigator (PCI), or Physical Security Professional (PSP) or equivalent. Advanced knowledge of Microsoft Office Applications.

Sensory Requirements: Using percentage range scale as listed: Never- 0% Occasional: 1-33% Frequent: 34-66% Continuous:67-100% Vision: Far vision acuity of at least 20/30 in each eye or without corrective lenses. Peripheral vision without correction of 140 degrees in the horizontal median of each eye. Vision capable of distinguishing basic color groups against a favorable background. Hearing: The ability to verbally communicate effectively under noisy circumstances. The ability to detect or tell the difference between sounds that vary in pitch and loudness, to distinguish low intensity voice sounds from background noise. The ability to focus on a single source of sound in the presence of other distracting sounds. Continuous- worker must be able to hear, see and speak to supervisors, coworkers, internal customers and vendors, and to identify and deal with such via the telephone or in person in order to accomplish job responsibilities.

Physical Requirements: (Frequent)-This job requires that the worker be able to stand for extended periods of time to perform work duties. (Occasional)- Worker must walk to pick up, carry, and deliver items weighing up to 60 pounds. (Continuous)- Worker is required to hold items such as writing utensils and tools. (Continuous)- Worker must be able to grasp and hold items as necessary to complete necessary job functions (Continuous)- He/she must breathe (non-assisted) in order to effectively perform all duties. (Occasional)- Worker must be capable of using physical force to detail a person in excess of 200 pounds or prevent unauthorized entry, be capable of sustained pursuit of a person on foot, and be capable of dodging, crawling, climbing, and rapid ascent of descent of stairs. (Frequent)- Worker must be capable of spending extensive time outside and/or exposed to environmental extremes while wearing duty equipment and personal protective gear and perform a variety of tasks on various and potentially hazardous surfaces.

MUST PASS PRE-EMPLOYMENT MEDICAL EXAMINATION MUST SATISFACTORILY COMPLETE PRE-EMPLOYMENT PHYSICAL APTITUDE TEST (PAT) AND FOLLOW-UP PATs ANNUALY THEREAFTER MUST SATISFACTORILY COMPLETE PRE-EMPLOYMENT MINNESOTA MULTIPHASIC PERSONALITY INVENTORY (MMPI) SCREENING.