Senior Field Service Engineer

Senior Field Service Engineer

Omega Medical Imaging, headquartered in Sanford, FL, is seeking a highly skilled and experienced Senior Field Service Engineer. This position is based in Atlanta, GA and requires significant time in the field supporting customer sites, with travel expectations subject to business needs. Initial training is expected to take place at Omega Medical Imaging headquarters in Sanford, FL. There will also be anticipated quarterly travel to headquarters for training on legacy and future products and participation in process improvement initiatives.

Position Overview:

We are looking for a Senior Field Service Engineer to travel and lead complex installations, perform expert-level diagnostics and repairs, and serve as a trusted technical advisor to our healthcare partners.

Key Responsibilities

• Customer Support & Technical Service
  • Travel consistently to customer sites to install, maintain, and repair Omega systems, including electronic, mechanical, and software components
  • Troubleshoot complex service issues while mitigating unnecessary return visits
  • Ensure timely return of critical equipment for processing
• Technical Expertise & Product Mastery
  • Master the fundamentals of X-ray technology and associated imaging equipment
  • Stay current on enhancements, legacy products, and future product developments through continuous learning and training
  • Read, interpret, and translate a wide variety of schematics with precision
• Process Improvement and Knowledge Sharing
  • Partner with Sales, Engineering, and Technical Support teams to drive product improvements and identify new opportunities
  • Provide immediate feedback on customer quality issues to improve service and product reliability
  • Assist in the development and refinement of service procedures and best practices
• Customer Relationships and Communication
  • Build and maintain strong relationships with clients by resolving technical issues and training them on system operations
  • Serve as a trusted advisor to customers, ensuring service excellence and reliability in high-pressure environments
  • Provide consistent communication with the Director of Field Service and service team members
• Operational and Administrative Duties
  • Complete field service and expense reports in a timely and accurate manner
  • Maintain the calibration and organization of service tools
  • Support departmental financial goals by maximizing scheduling efficiency and minimizing unnecessary costs
  • Respond to after-hours customer requests in emergency situations as needed

Qualifications

• 3–5 years of field service experience required, particularly with X-ray or high-level electromechanical systems
• Direct experience with imaging systems and installations
• Associate degree, military technical training, or equivalent relevant experience in electronics, medical devices, mechanical systems, or a related discipline
• Expertise in wire crimping, soldering, voltage measurement, and troubleshooting fuses, relays, and pots
• Strong ability to read and translate complex schematics
• Proficiency in digital electronic circuitry, electromechanical devices, and test equipment
• Strong communication skills and professional demeanor
• Ability to resolve technical problems effectively in high-pressure situations
• Strong attention to detail and commitment to customer satisfaction
• Valid driver's license, reliable transportation, and a passport (or willingness to obtain)
• Flexibility to work days, nights, weekends, holidays, or on short notice to meet customer needs
• Ability to lift at least 50 lbs. and work in both temperature-controlled environments and construction areas

Why Join Omega Medical Imaging?

• You won't be just another engineer; you'll be a key player in a groundbreaking mission to make interventional imaging safer and smarter.
• Supportive, entrepreneurial work culture
• Exclusive, patented technology
• Opportunities for technical growth and increased responsibility

What We Offer

• Competitive compensation (based on experience)
• PTO package and paid holidays
• 401(k) with Safe Harbor company match
• Tuition reimbursement
• Medical, dental, vision, disability, & life insurance
• HSA with employer match contribution

Ready to Make a Difference? Apply today and help us transform the future of medical imaging. Omega Medical Imaging, LLC is an Equal Opportunity Employer (EOE) and Drug-Free Workplace (DFW). Must be legally authorized to work in the United States; sponsorship is not available. Relocation assistance will not be provided for this position. Employment is at-will, and job responsibilities, travel requirements, and benefits may be modified at any time based on business needs and applicable law.