Senior Field Service Engineer

Description

The Field Service Engineer supports mission-critical power facilities by performing automatic transfer switch (ATS) startups, system modifications, warranty service, emergency response, and preventive maintenance. This is a hands-on, customer-facing role requiring strong electrical troubleshooting skills, safety awareness, and the ability to work independently in high-reliability environments.

This role supports facilities such as data centers, telecommunications sites, healthcare facilities, airports, and other critical infrastructure where uptime and compliance are essential.


Position Responsibilities:

• Perform automatic transfer switch (ATS) startups, testing, commissioning, and service.
• Perform system modifications, warranty service, emergency response, and preventive maintenance.
• Commission and troubleshoot low- and medium-voltage power distribution systems and switchgear.
• Perform protection and control relay commissioning, testing, and troubleshooting.
• Use relay testing equipment and software such as Omicron test sets, Doble 6150, DIGSI, and Protection Suite.
• Troubleshoot electrical control circuits and assess equipment condition.
• Read and interpret electrical schematics, blueprints, and technical documentation.
• Support electrical power systems in mission-critical facilities, including data centers, healthcare facilities, telecommunications sites, and airports.
• Provide field-based commissioning and testing in industrial, utility, and power distribution environments.
• Work independently at customer sites while maintaining a high level of customer service and satisfaction.
• Manage assigned projects, meet timelines, and work within budget guidelines.
• Follow applicable electrical codes, industry standards, and safety requirements.
• Participate in a 24/7 on-call rotation.
• Travel nationally approximately 80%.

Must-Have Skills, Experience, and Education:

• 8+ years of experience working on low- and medium-voltage power distribution systems.
• Experience with low- and medium-voltage switchgear.
• Protection and control relay commissioning and troubleshooting experience.
• Experience using relay testing equipment and software, such as Omicron test sets, Doble 6150, DIGSI, and Protection Suite.
• Electrical control circuit troubleshooting and equipment condition assessment experience.
• Field-based commissioning and testing experience in industrial, utility, or power distribution environments.
• Experience supporting electrical power systems from low-voltage through medium-voltage switchgear.
• Experience working in critical power environments such as data centers, healthcare, telecommunications, airports, or similar facilities.
• Experience testing and servicing automatic transfer switches (ATS).
• Ability to read and interpret electrical schematics and blueprints.
• Familiarity with applicable electrical codes and industry standards.
• Strong customer service and communication skills.
• Ability to manage projects, meet timelines, and work within budget guidelines.
• Self-directed with a strong commitment to customer satisfaction.
• Willingness to participate in a 24/7 on-call rotation.
• Valid driver's license in good standing.
• Authorized to work in the U.S. without current or future sponsorship.

Nice-to-Have Skills, Experience, and Education:

• 10+ years of field service experience in power distribution or protection systems.
• Associate or Bachelor's degree in Electrical Engineering or related field.
• Strong understanding of power distribution, DC/AC systems, and voltage circuit theory.
• Advanced troubleshooting experience in mission-critical environments.
• Excellent time management, organization, and follow-up skills.