Consumer Care Coordinator

Consumer Care Coordinator

Our client, a leading organization in the consumer services industry, is seeking a dedicated Consumer Care Coordinator to join their team. As a Consumer Care Coordinator, you will be part of the Customer Support Department supporting various operational functions. The ideal candidate will demonstrate strong organizational skills, proactive communication, and a commitment to delivering excellent consumer experiences, which will align successfully in the organization.

Location: Parsippany, New Jersey (This role is 2 days a week in office. Monday will be a must and one other day of the week)

Pay Range: $35.71

What's the Job?

• Process ownership and responsibilities related to label review and mailing, ensuring accuracy and consistency.
• Manage daily safety call cases, resolve issues where possible, and provide timely updates to safety contacts.
• Handle incoming consumer communications, including experience forms, release forms, and medical records, updating all data accurately in our system.
• Review daily refund reports, identify missed opportunities, and communicate findings to improve refund processes.
• Process returned products for high-priority cases, maintain investigation logs, and support R&D quality evaluators with necessary information.

What's Needed?

• Strong organizational and multitasking skills to manage multiple responsibilities effectively.
• Excellent communication skills to engage with stakeholders and team members clearly and professionally.
• Attention to detail to ensure accuracy in data entry and process management.
• Ability to work collaboratively across teams and support cross-functional projects.
• Experience with handling consumer communications and managing investigations is a plus.

What's in it for me?

• Opportunity to work in a dynamic and inclusive environment that values diversity and innovation.
• Engagement in meaningful work that directly impacts consumer satisfaction and company success.
• Supportive team culture fostering professional growth and development.
• Access to comprehensive training and resources to enhance your skills.
• Competitive pay rate with weekly pay schedule.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay