Client Care & Communications Coordinator

Client Care & Communications Coordinator

Location: Millburn, NJ

Type: Direct Hire | Full-time, in-office

Pay Rate: $20-$25hr

Requirement: Bilingual Spanish

Summary: Our client, a well-established law firm in Millburn, NJ, is seeking an energetic, organized, and customer-focused Client Care & Communications Coordinator to join their growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and can confidently manage multiple priorities at once.

The Client Care & Communications Coordinator will provide administrative and customer service support to clients and staff while learning and supporting matters related to real estate law, litigation, and other legal services.

Key Responsibilities

• Provide administrative support to clients and staff, including:
• Answering and directing phone calls
• Filing and mail processing
• Scheduling appointments
• Opening and maintaining digital and physical client files
• Organizing spreadsheets and maintaining records
• Manage a high volume of inbound phone calls with professionalism and empathy
• Respond promptly to client inquiries via phone and email
• Maintain accurate and confidential client files and records
• Deliver exceptional customer service by answering questions and resolving issues
• Assist with marketing and advertisements for potential litigation clients
• Support office management functions, including scheduling and office supply coordination
• Meet strict deadlines while maintaining a high level of confidentiality and attention to detail

Qualifications

• 2+ years of experience in a customer service, administrative, or office support role
• Bilingual in Spanish required
• Proficiency in Microsoft Office Suite and Google Workspace
• Strong organizational, multitasking, and time management skills
• Marketing or social media experience preferred
• Ability to work independently while also collaborating with a team
• Excellent communication and customer service skills
• Strong attention to detail with the ability to manage multiple projects simultaneously
• Flexible, proactive, and willing to assist wherever needed to support the business

Benefits

• Health Insurance
• 401(k)
• Paid Time Off
• Opportunity to work alongside experienced professionals
• Growth and learning opportunities in a fast-paced professional environment

Compensation / Pay Rate (Up to): $20.00 - $25.00 Per Hour