HM Sales Advisor Katy Mills

About the Role As a Sales Advisor, you will provide excellent customer service by welcoming and guiding customers through the store, sharing fashion trends, supporting them with product knowledge, and promoting the H&M brand and its sustainability initiatives. You will also contribute to garment presentation, store upkeep, and collaborative teamwork to deliver an outstanding customer experience. Responsibilities Customer Sales & Profit Provide excellent customer service, welcoming and guiding customers through the store and the OMNI experience where available. Engage in conversations with customers to provide excellent service. Guide customers through fashion trends, stories and products across all areas of the store. Effectively promote and sell H&M products to customers. Actively promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support commercial or operational actions to reach sales targets with the store management team. Fashion & Trend Awareness Stay current with fashion trends, styles, brands, and competitors. Use product and fashion knowledge to share relevant information with customers. Team & Development Retain and share service, fashion, and store operations knowledge with colleagues. Follow all procedures, routines, and legal requirements across the store. Give and receive feedback with colleagues to learn, develop, and support each other. Participate in onboarding, introduction processes, and relevant training and courses for your role and future development. Retail Operations / Visual & Commercial Execution Complete the full garment cycle from unpacking and refill to steaming, ensuring good garment care. Operate fitting rooms and checkout areas in accordance with best practices and processes. Contribute to a clean and tidy sales floor and back‑of‑house, including stockrooms. Support garment presentation, execution, and maintain attractive merchandise displays that reflect visual and commercial guidelines. Maintain good stock levels through replenishment routines on the sales floor. Follow best practices for in‑store OMNI services and technology tools (e.g., Instore Care App, Click & Collect, Smart Store). Support opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to the role. Qualifications Passionate about fashion and dedicated to providing a great in‑store experience. Communicative, creative, curious, and motivated. Flexible, decisive, and action‑oriented. Enjoy working in a collaborative and dynamic environment. Possess sales experience in a dynamic retail or service‑related industry. Experience in customer service within fashion, retail, or related fields. Job Details Job Status: Hourly, Non‑Exempt EEOC Code: SLS Compensation: $15.00 per hour Equal Employment Opportunity Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or an accommodation during the application or interview process, please contact us at and use Ask a Question. #J-18808-Ljbffr H&M