TASTING ROOM SERVER

Job Description

Job Description

Views of Mt. Hood in the Great Outdoors!

Hawks View Winery located in Sherwood, is just 17 miles from downtown Portland and conveniently at the gateway of Willamette Valley wine country. Specializing in estate grown wines from our 45-acre property, we cater to our local community and offer tasting rooms with extended hours and breathtaking views. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food pairings in a beautiful environment.

Serve wine and food pairings to guests and club members.

The Tasting Room Wine Sales Associate will focus on providing our guests with excellent customer service while educating the guest on their wine tastings and wine purchases. This is a sales position! Must be excited to sell wine, wine club memberships and experience. We strive for consistency on a daily basis, and it is our goal for all associates to uphold our values, vision, and service standards.

Compensation : $16.30 + Tips+ Commissions

Schedule:

• Wednesday- Sunday
• 12:00pm- Close (Some Holidays)

The Ideal Candidate:

• This is a sales position! Be excited to professionally sell wine, wine club memberships and experiences.
• You are passionate about sharing knowledge with guests and Members about wine, food pairings, the Willamette Valley, and Oregon
• You take pride in your work and helping Members and guests alike.
• You are a naturally friendly and hospitable person.
• You work cooperatively with a team.
• You like working in the great outdoors.
• You are prompt, on-time, and detail-oriented.

Essential Duties and Responsibilities:

• Ensure the safety of members, guests, and associates
• Follow Hawks View values and service standards.
• Professional etiquette
• Serving experience a must.
• Introduce and explain the tasting process and various wines to the guest before they have to ask.
• Explain the wine club membership and its benefits and discounts and effectively encourage a club sign-up.
• Know the policies, procedures and promotions at the Winery and be able to articulate them to guests in a confident yet friendly manner. Assist in wine and merchandise purchases.
• Watch for signs of intoxication ensuring guest safety.
• Understand and adhere to environmental standards and safety practices set by the winery.
• Thank the guest for visiting and encourage future visits.
• Perform additional duties such as stocking wine, glasses, and supplies, opening bottles, perform daily cleaning tasks, etc. as requested by the Tasting Room Manager or Tasting Room Lead.
• Any other duties as assigned by a Manager.

Knowledge, Skills and Abilities:

• Must be 21 and over.
• 1 or more years in Wine, restaurant, hospitality, or retail experience required.
• Demonstrates acute attention to detail.
• Takes initiative.
• Must have excellent communication skills.
• Ability to focus for an entire shift, trouble shooting and prioritizing skills.
• Must adhere to grooming standards that are consistent with company guidelines.
• Sales ability to add on and upsell wine, food pairings, merchandise, and event tickets.
• Must be outgoing and able to approach guests and initiate conversation.

• Able to handle money and operate a point-of-sale system.
• Positive attitude, good conversational skills and enjoys working with the guests.
• Able to engage the guests in a clear and professional manner.
• Willing and able to work well under pressure.
• Able to adapt quickly and flex to the needs of the business.
• Work in high paced work environment.
• Must be able to work in a standing position for long periods of time.
• Able to stand, walk and bend for extended periods of time.
• Ability to work in high and low temperatures.
• Must be able to lift 40 - 50lbs regularly.
• Must be available to work weekends and holidays.
• Ability to multitask while staying organized.
• Must have, or be willing to obtain, a Food Handlers Card and OLCC permit.