Full Time General Manager - Mall of America

At Build-A-Bear, the General Workshop Manager is responsible for the flawless execution of the store experience for guests, associates, and store leadership. The ability to fully embrace our core values and standards while inspiring others is essential.

RESPONSIBILITIES:

• Serves as a role model leader, embodying the values and standards of the organization
• Recruits, hires, promotes, and trains a high-performing store team
• Accountable for the overall success of the store, including achieving financial goals, maintaining operational efficiency, and delivering outstanding guest experiences
• Responsible for the development and growth of their store team
• Ensures a visually appealing and engaging store environment is consistently maintained
• Oversees all aspects of store operations, including inventory management, scheduling, and compliance with company policies and procedures.
• Identifies and communicates any possible violations of company policies and procedures to the District Manager and/or Territory Manager immediately, for escalation to HR. Takes appropriate disciplinary actions and delivers corrective actions to team members, with the assistance of the CWM, when violations occur.
• Develops and executes strategies to increase revenue, control expenses, and achieve financial targets
• Conducts performance reviews and performance improvement plans, resolves performance issues promptly according to Build-A-Bear established guidelines
• Provides leadership support to ensure that all team members understand and adhere to the organization's service standards

REQUIRED QUALIFICATIONS:

• 2 years of store management experience with a proven, successful history in a customer-centric business, preferably in specialty retail
• High school diploma
• Basic understanding of POS, payroll, and applicant tracking systems

PREFERRED QUALIFICATIONS:

• 2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
• Associate’s (or higher) degree in business, management, or a related field
• Proficiency with Store Force, UKG, POS System, Microsoft Outlook

BEHAVIORAL TRAITS FOR SUCCESS:

• Motivated to build high performing people and teams
• Thrives in creating a fun and interactive experience for employees and customers
• Enjoys meeting and interacting with new people
• Ability to connect with diverse employees to inspire results
• Exercises good independent judgment in ambiguous situations
• Displays strong initiative and self-direction
• Unites teams to deliver strong results
• Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure
• Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups
• Maintains a positive outlook when encountered by challenging circumstances

WORKING ENVIRONMENT:

• Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day
• Work environments include indoor/outdoor malls, strip centers, and other retail locations
• Ability to work a typical retail schedule including days, evenings, weekends, and holidays
• Lifting > 25 pounds

YOUR PERFORMANCE WILL BE MEASURED ON:

Your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Consistent execution of operational standards
• Ability to foster team collaboration, communication, and performance
• Decision-making, independent judgment, and execution
• Consistently meet financial objectives
• Ability to inspire their team to deliver exceptional guest service and uphold operational excellence
• Ability to address situational, factual, and interpersonal issues
• Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate. Benefits: Build-A-Bear Workshop® is committed to being a fun place to work and visit! We care about the health and well-being and long-term financial security of our associates and their families. With that in mind, we constantly strive to provide our associates with comprehensive benefits that are competitive and meaningful in the specialty retail marketplace. Please visit for a list of full benefits that are offered to our employees. Associates also have the ability to earn a monthly bonus based off their stores sales results vs. plans. Pay range: $60,000 - $78,000/YEAR.