Contact Center Operator - Boston Children's Service Response Ctr

Contact Center Operator - Boston Children's Service Response Ctr

The Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Type: Part Time

Schedule: Approximately 20 hours a week, with opportunity to pick up open shifts

Location: Boston Children's Service Response Center, in Waltham, MS

Compensation: The hourly rate for this position is $20.56. Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities:

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
• Uses software to record patient orders.
• Maintains institutional knowledge of therapeutic diets to ensure meal orders are processed accurately.
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and client-based standards.
• Maintains compliance with ARAMARK's standards of operation. Adheres to ARAMARK's Business Conduct Policy at all times.
• Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

Qualifications:

• Previous customer service and/or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 45 wpm.
• Must be flexible and adaptable to change.
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

About Aramark:

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.