Server

Job Description

Job Description

JOB OVERVIEW

The Server is responsible for delivering exceptional food and beverage service in a full-service hotel restaurant. This role requires a guest-focused, energetic, and detail-oriented professional who can manage multiple priorities in a fast-paced environment while maintaining the hotel’s service standards, food safety requirements, and operational procedures. Such a position ensures guests receive prompt, courteous, and personalized service from arrival through departure, contributing to a positive dining experience and the overall success of the hotel’s F&B operation.

WHAT WE OFFER

• Pay range: $20.32-35.00 per hour
• 401(k) with company matching
• Complimentary Employee Meals
• Exclusive worldwide Hilton employee travel discount program 
• ... and more

DUTIES AND RESPONSIBILITIES

• Greet guests promptly and warmly, establish a welcoming atmosphere, and provide attentive, professional service throughout the dining experience
• Present menus, explain food and beverage offerings, answer questions, and communicate ingredients, preparation methods, and dietary considerations accurately
• Take and enter orders correctly, confirm guest preferences, and communicate special requests or modifications clearly to the kitchen and bar teams
• Monitor guest satisfaction, anticipate needs, and respond to requests or concerns promptly and professionally
• Resolve routine service issues within established guidelines and escalate complex concerns to management
• Maintain knowledge of menu items, daily specials, promotions, and applicable F&B service standards
• Deliver food and beverages accurately, promptly, and in accordance with established presentation standards
• Coordinate with kitchen, bar, host, and service team members to ensure efficient order flow, proper timing, and a seamless guest experience
• Monitor assigned tables and service areas to ensure guests receive timely attention, appropriate follow-up, and consistent service
• Process guest checks and payments accurately using the designated point-of-sale system, following cash-handling and payment procedures.
• Proactively drive outlet revenue through knowledgeable, guest-focused suggestive selling and upselling of menu items, specials, premium beverages, and complementary offerings to enhance the guest experience, increase average check value, and achieve sales targets
• Complete opening, ongoing, and closing duties, including setting tables, replenishing service stations, polishing serviceware, and resetting the outlet for the next service period
• Maintain clean, organized, and well-stocked dining and service areas throughout each shift
• Follow established food safety, sanitation, allergen-awareness, and responsible alcohol service procedures
• Report spills, equipment malfunctions, safety hazards, guest incidents, and maintenance concerns promptly to the appropriate supervisor/manager
• Handle food, beverages, equipment, and hotel property responsibly to minimize waste, prevent damage, and support cost-control objectives
• Collaborate with colleagues across F&B and other hotel departments to support smooth operations and consistent guest service
• Communicate clearly, maintain a professional demeanor during high-volume periods, and assist team members when operational needs require
• Follow brand standards and service expectations, demonstrating integrity, accountability, and a commitment to hospitality
• Perform other duties as assigned by Management

QUALIFICATIONS AND REQUIREMENTS

• Education & Experience

• High school diploma or equivalent required; additional coursework or training in hospitality, restaurant operations, or food and beverage service preferred
• Minimum of 2-3 years of food and beverage service experience in a full-service restaurant, hotel, resort, or comparable hospitality environment preferred
• Experience working in a high-volume dining operation with the ability to manage multiple tables, prioritize guest requests, and maintain service standards during peak periods
• Previous experience in an upscale hotel, branded hospitality environment, or upscaled restaurant is a plus

• Required Skills/Abilities

• Perform Strong guest service and interpersonal skills, with the ability to deliver professional, personalized hospitality in a fast-paced environment
• Excellent communication and active listening skills
• Ability to manage competing priorities while maintaining accuracy, efficiency, and attention to detail
• Strong menu knowledge and suggestive selling skills, with the ability to recommend complementary items, promote premium offerings, increase average check value, and contribute to outlet revenue goals
• Strong teamwork and collaboration skills, with the ability to coordinate effectively with other team members
• Sound judgment and problem-solving skills, with the ability to address guest concerns professionally and escalate issues when appropriate
• Ability to remain composed, adaptable, and service-oriented during peak business periods
• Working knowledge of food safety, sanitation, allergen awareness, and responsible alcohol service practices

• Schedule

Work schedules are based on the operational needs of the business. Availability to work days, evenings, weekends, and holidays is required for this position.

• Physical, Mental, Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. May include exposure to high levels of ambient noise for prolonged periods, must be able to perform essential job functions effectively in such conditions.

• Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as part of the orientation process. 

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) is subject to overtime in accordance with Federal and State Regulations.

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.