DoorDash for Business Support Representative

About the Team The DoorDash for Business Support Representative supports high‑value Corporate DoorDash Customers within the Support Operations portfolio. The team handles phone calls, chats and web casework on a day‑to‑day basis for DoorDash for Business Customers and our products. The goal is to prevent churn, grow the business, and provide tailored solutions for our corporate customers while following processes and resolving issues where workflows do not yet exist. About the Role The DDfB Support Representative is a customer champion, problem‑solver, and DoorDash advocate who owns end‑to‑end support of our customers—handling escalated needs, providing feedback and solutions to partners, and removing friction. You make empowered decisions that benefit both customers and DoorDash, proactively follow through on issues, and help innovate the future of the Support Operations Customer Service model. What You Will Do You enjoy problem‑solving, including thinking outside the box. You create a delightful, consultative customer experience that exceeds expectations. You deal with ambiguity by conducting pilot programs designed to improve the overall customer experience. You work cross‑functionally with partners to be the voice of the customer for our products, services, processes, and policies. You participate in new strategies, processes, and programs to increase customer retention. You are empowered to make decisions that improve the customer's situation. Qualifications At least 6+ months of customer‑facing experience in a support or account‑management capacity, preferably in a technology‑enabled industry. Empathetic, customer‑oriented approach with the ability to understand and creatively address restaurant questions and ambiguous situations. Excellent communication skills to convey the DoorDash vision and operational processes clearly to customers. Experience training non‑technical customers on technical software and tools. A highly organized, detail‑oriented, and process‑driven approach to work. Demonstrated problem‑solving skills. Nice to Haves College degree or equivalent experience. Previous support or entry‑level account‑management background. Benefits DoorDash provides comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave, and more. EEO Statement Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce—people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination. #J-18808-Ljbffr