Director of Learning and Development

About Us

Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” two years in a row!), and we also offer award-winning products. All of our positions are fully on-site in Parsippany, NJ.

Job Summary:

We are seeking a passionate and dedicated learning & development director to join our team in Parsippany, NJ! The Director of Learning & Development plays a crucial leadership role in delivering and enhancing our training experience for both internal employees and for our clients. The Director of Learning and Development will collaborate with cross-functional teams, subject matter experts, and external partners to create training solutions that enhance employee performance, drive business results, and contribute to the company’s long-term success in the automotive sector. The director will oversee all L&D operations, design, implementation, continuous process improvement, and partner with the Executive Team to accomplish business objectives.

Duties/Responsibilities:

• Spearhead the design, implementation, and evaluation of all learning and development initiatives across the organization.
• Lead the development and execution of the company’s learning and development strategy in alignment with overall business objectives and industry trends
• Design, develop, and implement innovative LMS programs, including topics on product knowledge, industry insights, and compliance training specific to the automotive industry.
• Ensure programs are scalable and can be adapted to various learning styles.
• Create clear metrics for measuring the effectiveness of L&D programs, ensuring they lead to measurable performance improvements and enhanced engagement.
• Manage and mentor a team of learning and development professionals, ensuring they are equipped with the tools and resources needed to succeed.
• Develop a comprehensive onboarding training program for new hires and ensure they are equipped with the necessary industry knowledge and skills.
• Stay informed of industry trends, technological advancements, and best practices to ensure the company’s training programs are competitive and cutting-edge.
• Manage the company’s finance and insurance certification program for partnered dealerships.
• Continuously assess and improve learning programs, ensuring alignment with emerging business needs and changes in the automotive industry.
• Ensure all learning initiatives comply with relevant regulations and industry standards.
• Partner with HR functions to ensure a seamless employee experience.
• Perform personal continuous education and training to become a subject matter expert in F&I and automotive, to stay up to date with industry knowledge and deliver a first-class training experience.
• Execute training presentations and learning sessions directly to employees and leadership team members.
• Collaborate with leadership on business needs and continuous improvement of the learning and development department and services.
• Performs other duties as assigned at the discretion of management.

Required Skills & Experience

• Minimum of 7-10+ years' experience as an L&D Director or related role.
• Bachelor’s Degree in Business, Instructional Design, HR, or related field.
• Proven track record of designing and implementing effective LMS modules.
• Experience delivering captivating training presentations.
• Proven leadership, coaching, and management capabilities.
• Must be technologically advanced with proficiency in Microsoft Office and LMS tools.
• Excellent communication and presentation skills
• Must be client-focused and passionate about delivering a superior training experience
• Automotive/F&I or insurance industry highly preferred
• Experience building internal relationships and working across a highly matrixed organization.
• Excellent project management skills with a proven ability to meet crucial deadlines.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds

Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for two years in a row, we offer:

• Competitive compensation
• Medical, Dental, Vision, 401k matching, Life Insurance, medical expense card
• PTO and Sick Time
• Corporate events, team and culture building activities, employee awards and recognition, company trips and more!

DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.