Manager Of Program Operations

Job Description UW Medical Center - Montlake – Emergency Department Registration/Admitting has an outstanding opportunity to hire a Manager of Program Operations.

WORK SCHEDULE

100% FTE (40 hours per week) Monday – Friday Day Shift: 8:00 AM – 4:00 PM

POSITION HIGHLIGHTS

Provide operational leadership for Emergency Department Registration and Admitting at Montlake Hospital. Ensures efficient, accurate, and compassionate patient intake experiences while supporting revenue cycle integrity and regulatory compliance. Leads teams in a fast‑paced, high‑volume environment and collaborates across departments to drive continuous improvement and patient satisfaction.

PRIMARY JOB RESPONSIBILITIES

Lead and oversee daily operations of patient access teams across ED, Admitting, clinic, and surgical check‑in areas. Ensure timely, accurate patient registration, admissions, insurance verification, and point‑of‑service collections. Develop and optimize workflows to balance speed and accuracy, particularly in emergency department settings. Hire, train, supervise, and evaluate staff, ensuring appropriate staffing levels for 24/7 operations. Monitor data accuracy for patient demographics and insurance to support clinical care and billing processes. Ensure compliance with EMTALA, HIPAA, and all applicable regulatory requirements. Conduct audits, analyze issues, and implement corrective actions to improve quality and performance. Collaborate with clinical and administrative departments to enhance patient experience, operational efficiency, and financial outcomes.

REQUIREMENTS

Bachelor’s degree in Health Administration, Business Administration, Public Health, or related field. Minimum of 4 years of experience in healthcare patient access or a related field, with emphasis on revenue cycle processes. An equivalent combination of education and experience may substitute for stated requirements.

COMPENSATION, BENEFITS AND POSITION DETAILS

Pay Range Minimum: $80,292.00 annual Pay Range Maximum: $120,444.00 annual Other Compensation: Benefits: For information about benefits for this position, visit Shift: First Shift (United States of America) Temporary or Regular?: This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable

OUR COMMITMENT

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at View phone number on click.appcast.io or View email address on click.appcast.io. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. #J-18808-Ljbffr Dormont Manufacturing Co