Workflow Administrator

Workflow Administrator

The On-Site Administrative Workflow Administrator manages all administrative aspects of the work site. This person takes calls from customers, management, and staff and initiates the resolution processes for all requests. He or she reports directly to the Workflow Coordinator Manager and works closely with the Site Project Manager as needed. The schedule hours for this position will typically be 8-5, Monday to Friday (occasional after-hours may be required).

Qualifications and Skills

• Two years of administrative experience using current computers and software systems including Microsoft Office.
• Comfortable working in a high volume, high-pressure environment.
• Experience sourcing, screening and on boarding employees.
• Working knowledge of online payroll and human resource management systems.
• Must possess high-level communication skills for both verbal and written communication methods.
• Ability to use smartphone and tablet for communication, email, reporting and quality control.
• Communicate in English verbally and in writing Bi-lingual Spanish preferred.
• Valid Driver's License and clean driving record.
• Ability to think creatively and problem solve.

Responsibilities and Duties

• Manage all aspects of the recruiting process for front-line custodial staff including placing ads, scheduling and performing interviews and ensuring the new hire process is completed through the online human resource management system.
• Maintain daily, weekly and monthly reports and distribute to the customer as requested.
• Ensure all payroll hours are accurately logged and entered into the online payroll system.
• Support the HR department and Project Manager with employee relations issues & questions.
• Responsible for documenting and maintaining employee records.
• Receive, dispatch and log all service-related calls from the customer through various forms of communication including telephone, email, and work order systems.
• Maintain information as needed on the web-based Olympus Platform management software.
• Make modifications to personnel, schedules and positions as needed.
• Maintain office supply levels.
• Support the Project Manager as needed.
• Complete and deliver reports or other administrative requests to the Corporate office.
• Conduct Quality Control audits.
• Manage employee recognition programs at the site-level.
• Perform other administrative and supervisory duties as assigned.
• When it snows you have to shovel