Director Account Management

Our client is looking for a confidential Director of Account Management. The role will have a strong focus on team leadership and development, working closely with individuals to improve performance, manage different personalities, and build a collaborative, engaged culture. In addition, this person will partner cross‑functionally with Sales, Operations, and leadership to improve internal processes, drive alignment, and enhance the overall customer experience. Key Responsibilities Manage and develop a team of 4–6 customer‑facing professionals Oversee a book of business, ensuring strong client relationships and issue resolution Coach and mentor team members, focusing on performance, growth, and engagement Partner cross‑functionally with Sales, Operations, and other teams to improve customer outcomes Drive process improvements and help evolve the team from a reactive customer service model to a more strategic account management function Use CRM tools and reporting to track performance, identify trends, and improve efficiency Act as the internal advocate for customers, helping to escate and resolve complex issues Help build structure, organization, and alignment within the team as the department evolves Required Qualifications 8–10+ years of experience in customer service, customer experience, account management, or operations leadership Proven experience managing and developing teams (ideally 4+ direct reports) Strong leadership skills with the ability to coach, motivate, and manage different personalities Experience owning or supporting a book of business / client relationships (not just call center support) Ability to work cross‑functionally with teams like Sales and Operations Experience improving processes, driving change, or helping restructure a team/function Strong analytical mindset with experience using reporting, metrics, or CRM systems to make decisions Solid communication skills—comfortable working with both team members and senior leadership Bachelor’s degree required (Business or related field preferred Compensation $150,000 to $175,000 per year + 20% Bonus. Exact compensation may vary based on several factors, including skills, experience, and education. #J-18808-Ljbffr Insight Global