IT Support Specialist

About the Organization Catholic Charities, Diocese of Trenton is a faith inspired non-profit organization, mission-driven, family-friendly, and passionate about services to our communities. We offer a wide variety of exciting career opportunities in the areas of Direct Care, Clinical, Fundraising, Human Resources, IT, Finance, Marketing, and Nursing. When you join us, you can expect a true focus on work-life balance, rewarding career, competitive salaries, and comprehensive benefit programs. Some of our benefits include: generous paid holidays, vacation, and sick time; Employee Assistance Program, excellent health & pension plans; Public Student Loan Forgiveness program; and wide array of training and staff development opportunities to earn on-site CEUs. Catholic Charities is an Affimation Action / Equal Opportunity Employer, fostering a diverse and inclusive environment for staff as well as for people seeking assistance. To learn more about the agency, please visit our website at: For frequently asked questions, please click here: Req Number IT -26-00001 Location CAS - IT (Ewing, NJ) MTV Full-Time/Part-Time Full-Time Number of Openings 1 Category IT Description JOB SUMMARY Supports all aspects of the agency'scomputer/network connectivity, hardware, software and systems maintenance. Resolve computer issues via remote access or direct on-site support. ESSENTIAL FUNCTIONS Assist internal staff and provide a high level of customer service and support as it relates to responding to help desk requests. Assess and resolve all computer related issues, troubleshoot, and deliver solutions to common hardware and software problems. Work with vendor's support team to troubleshoot and resolve issues for agency software needs. Constantly monitor and manage the help desk ticket queue and respond to requests in a timely fashion, logging both the problem and resolution in the ticket. Set-up and troubleshoot network printers, workstations, and internet access. Work independently, perform troubleshooting research, take and recommend appropriate actions with minimal supervision. Configures, installs and maintains all agency computers and related equipment such as: desktop computers, printers, switches, hubs, network interface, cabling. Client for MS networks and internet connectivity. Establishes and maintains user accesses to agency networks and directories. Maintain the exchange of data/connectiviity between end-users and web-based applications. Create and maintain various user accounts, rights, and file access. Assist IT Manager with administrative and/or other duties of the IT department OTHER DUTIES: As assigned SUPERVISORY REQUIREMENTS: None Position Requirements MINIMUM QUALIFICATIONS A.S. degree in computer technology and 3years of related work experience or B.S. degree in computer technology and 2years of related work experience preferred. Working knowledge of all MS Windows operating systems and MS Office. LICENSES/CERTIFICATIONS NEEDED: Valid NJ driver’s license. Exempt/Non-Exempt Non-Exempt Weekly Work Hours 35 Proposed Salary $65,000 Schedule Monday- Friday 9:30 AM to 4:30 PM This position is currently accepting applications. #J-18808-Ljbffr