Service Manager

Job Description

Job Description

We are seeking an experienced and driven Automotive Service Manager to lead a high-volume service department. This role requires a hands-on leader with strong operational discipline, the ability to manage large teams, and a track record of driving efficiency, profitability, and customer satisfaction in a fast-paced environment.

Key Responsibilities

• Oversee daily operations of a high-volume service department, managing service advisors and support staff.
• Maintain and improve CSI scores while handling a high daily RO count.
  Monitor KPIs including ELR, hours per RO, effective labor rate, comeback ratio, and gross profit.
• Recruit, train, coach, and retain top-performing service advisors and technicians.
• Ensure compliance with OEM standards, warranty processes, and dealership policies.
• Handle escalated customer issues promptly and professionally.
• Collaborate with Parts, Sales, and BDC departments to maximize throughput and communication.
• Implement processes that improve speed, accuracy, and overall consistent volume.
• Manage scheduling, capacity planning, and workflow to support consistent volume.

Qualifications

• Automotive service management experience in a high-volume dealership.
• Demonstrated success managing large teams and heavy RO traffic.
• Strong understanding of the service KPIs and financial performance.  
• Experience with dealership DMS systems and OEM programs.
• Exceptional leadership experience (domestic or import)
• Experience managing 50+ ROs per day or large technician teams.
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

Compensation & Benefits:

• Medical, Dental & Vision Insurance
• 401k
• Life Insurance
• Paid Vacation
• Paid Holidays
• Employee Discounts on products & services