Shift Leader

Shift Leader PositionWe are looking for Shift Leaders to join our Dunkin' team!Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.Responsibilities:Team Environment:Support a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew membersOperational Excellence:Create and maintain a guest first culture in the restaurantResolve guest issuesEnsure Brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsProfitability:Drive sales goals and resultsExecute restaurant standards and marketing initiativesManage cash over/short during shiftEnsure all products are prepared according to Brand standardsSkills and Qualifications:Fluent in EnglishRestaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsAt least 18 years of age (where applicable)High School diploma or equivalent, preferredCompetencies:Great Focus:• Understands and exceeds guest expectations, needs and requirements• Displays a sense of urgency with guests• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through• Resolves guest concerns by following Brand recommended guest recovery processPassion for:• Sets and maintains high standards for self and others, acts as a role model• Consistently meets or exceeds goals• Contributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision Making:• Identifies and resolves issues and problems• Uses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & Influence:• Develops and maintains relationships with team members• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsIn 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts, and the first of many franchises was licensed in 1955. Since then, Dunkin' has grown into the world's leading baked goods and coffee chain, serving over 3 million customers daily. Dunkin' sells 52 varieties of donuts, dozens of coffee beverages, and an array of bagels, breakfast sandwiches, and other baked goods.We are a locally owned and operated Dunkin' franchise across New York and Vermont. Our team members enjoy a fast-paced, customer-focused environment and the opportunity to serve our loyal community every day.You are applying for employment with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your employer. Franchisees are independent business owners who establish their own wage and benefit programs.Donuts of Rutland is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, veteran status, or any other characteristic protected by law.We are proud to maintain a safe, drug-free workplace. Join our team and help keep America running with Dunkin'!