Customer Service Representative

Job Title: Call Center / Customer Service IV

Duration: 2026-06-01 to 2026-11-30

Location: Nashville, TN

Pay rate: $23.00 - $25.00 hourly on W2

Description:

Summary: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the client’s issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. Typically has a High School diploma and customer service or call center experience. Skills, include accurate documentation and excellent interpersonal and communication skills.

Education/Experience:

High School Diploma or GED required o 2-3 years customer service-related experience required.

Skills:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)

Strong ability to work independently and manage ones time (Required)

Strong ability to accurately document and record customer/client information (Required)

Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)

Previous experience with computer applications, such as MS Word and PowerPoint

Major Job Duties and Responsibilities:

Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.

Act as escalation point for clients/customers.

Approve the referral of unresolved customer grievances to designated departments for further investigation.

Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

Solicit sale of new or additional services or products.

Top 3 Skills you are looking for:

1. Technical Skills

2. Data Entry

3. Professional Skills

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status