Call Center Agent

Seeking a motivated Single Point of Contact Call Center Agent, the full-time remote position will manage a high-volume queue of 50-60 inbound calls and execute outbound call campaigns to assist customers experiencing financial hardship. Key responsibilities Provide borrowers with a single point of contact during loss mitigation or foreclosure processes Facilitate understanding of assistance programs and options available to borrowers Acquire necessary information and documentation from borrowers for retention and disposition options Required qualifications High school diploma or equivalent Two to four years of experience in clerical or administrative activities Experience in Call Center, Collections, or Loss Mitigation is strongly preferred Ability to learn and retain significant mortgage and regulatory information Proficient PC skills, particularly in word processing and spreadsheet software