Call Center Agents (Bethesda,MD)
Ivyhill Technologies
Call Center Agents
Ivyhill is currently seeking to hire full-time Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions' premier coordinating authority for appointing and referral management. Qualified candidates will work an 8-hour shift between the hours of 6:15 AM and 6:30 PM, Monday through Friday.
Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region.
This is an onsite employment opportunity.
Duties and Responsibilities:
- Utilizing the AVAYA automated Call Distribution (ACD) system, receive phone calls for appointment related requests for the National Capital Region and the Proactive line/POM.
- Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request. Supports the Primary Care Manager (PCM) by name processing for appointments and appropriate access to care timeframes allocation of standard appointment types.
- Ensure all appointments are booked, canceled and/or rescheduled in accordance with NCR established standards, policies, and business rules, and the IRMAC Protocol Website for any of the 600 plus clinic SOPs.
- Proactively call patients to schedule appointments with PCM or Specialty clinic. Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions based on the booking protocols and referral notes.
- Verify patient registration information via MHS Genesis Revenue Cycle appointment software prior to scheduling appointments. Review health care delivery plans and military status related to patient eligibility in MHS Genesis Revenue Cycle and DEERS. Correct demographic data as needed.
- Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals.
- Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF.
- Provide clinic appointment access, send electronic messages to doctors, nurse practitioners, physician assistants, and nursing staff administrators.
- Send telephone consults to designated triage nurse for PCM immediately following the completion of a Telephone consult.
- Provide feedback to PM regarding patient appointment access and issues encountered during phone call interactions.
- Other duties as assigned.
(Candidates who reside in a qualified HUBZone area are a plus. Please confirm qualified HUBZone eligibility by accessing the HUBZone Map:
Ivyhill TechnologiesVacancy posted 17 hours ago
Similar jobs that could be interesting for youBased on the Call Center Agents (Bethesda,MD) in Bethesda, MD vacancy
- ...our US Government client. This position is onsite at the National Institute of Nursing Research (NINR), Building 31, Suite 5B, Bethesda, MD 20892. The Executive Assistant provides comprehensive executive-level administrative support to the National Institute of Nursing...SuggestedFull timeH1bWork at office
Arcetyp LLC
Bethesda, MD1 day ago $70k - $95k
North Bethesda, MD Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their...SuggestedWork at office$40 - $45 per hour
...services firm is seeking an Executive Assistant to join their team on a temporary basis with the possibility of going permanent in Bethesda, Maryland. About The Job Provide high-level executive and personal support with professionalism, discretion, and attention to...SuggestedPermanent employmentTemporary workWork at officeImmediate startMonday to FridayFlexible hours$18 - $18.5 per hour
...the following locations: AL, AZ, AR, CO, FL, GA, ID, IN, KS, KY, MD, ME, MN, MO, NC, NV, NH, NM, OH, OK, RI, SC, TN, TX, VA, WI, WY).... ...accessibility assistance to submit an employment application can either call Finish Line at (***) ***-**** or email us at talentacquisition@...SuggestedHourly payPermanent employmentTemporary workLocal areaImmediate startFlexible hoursNight shiftDay shiftFinish Line
Bethesda, MD5 days ago- Beacon Hill Staffing Group, LLC is seeking an Executive Assistant in Bethesda, MD to provide high-level support with discretion. The role involves managing complex calendars, coordinating travel, and preparing materials in a fast-paced environment. The ideal candidate...SuggestedPermanent employmentTemporary work
$65k - $80k
...disciplined to work independently ~ Some evening/weekend availability ~ Must live within reasonable driving distance of territory (Bethesda, MD) WHAT YOU'LL DO: You will spend most of your time in your assigned territory of apartments, condos, and co-ops where...Full timeFlexible hoursWeekend workAfternoon shift- Customer Service Representative Job - , MD Why You'll Love This Job If you have a passion... ...Service Representative opening in Bethesda, MD, that is a perfect fit for you! As the... ...site; always consult with your physician. #J-18808-Ljbffr FYZICAL Therapy & Balance CentersWork at office
- Join Our Pack: Customer Service Specialist Do you dream of a career where your love for animals meets exceptional guest service? At Kenwood Animal Hospital, we’re offering an opportunity to become an integral part of our family‑owned, female‑led practice. We pride ourselves...Full timeFlexible hoursWeekend workAfternoon shift
- Job Description WeightNot is seeking professional, energetic Call Center Representative to support its nationwide expansion. The position will be based in the WeightNot headquarters office in Bethesda, MD. Primary Duties Include: Conduct the initial follow-up on phone and...Work experience placementWork at officeFlexible hours
- ...Dispatchers. If you're looking for a job where every call is an opportunity to make a difference and... ...Medical Emergency Dispatch and Communications Center at Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD. Responsibilities: Provides emergency...Full timePart timeWork experience placementWork at officeLocal areaImmediate startShift workNight shiftDay shiftAfternoon shift
LAUNCHTECH
Bethesda, MDa month ago $50k
...Customer Service Representative Our client in Bethesda, MD is seeking a bilingual Customer Service Representative. Salary: $50K... ...Representative is expected to collaborate with their team to meet overall call center objectives and enhance the customer service experience while...Local area- Education Week is seeking an experienced Executive Assistant & Office Manager to provide high-level support to the President & CEO in Bethesda, MD. The role combines executive calendar management, meetings and travel coordination, and proactive office operations to keep the...Work at office
$61.3k - $122.7k
...Ensure®, Glucerna® and Juven® - to help get the nutrients they need to live their healthiest life. Our location in Montgomery County, MD has an opportunity for a Pediatric Sales Specialist . This position is responsible for the promotion, management and growth of Abbott...Temporary workWork at officeLocal areaRelocation$18 - $20 per hour
...Central 6707 Democracy Blvd Suite 500 Bethesda, MD 20817, USA Pay or shift range: $18 USD... ...and tomorrow. MedVanta has an employee centered culture that supports and promotes... ...success. The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center...Work at officeRemote workShift workMedVanta, LLC
Bethesda, MD5 days ago$18 per hour
...Key Holder, Bethesda Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts....Part timeWork at officeShift workWeekend work3 days per week$45 - $85 per hour
...Northern Virginia. Equipment pickup takes place at our Silver Spring, MD location. Timing: Hours fluctuate based on school bookings.... ...Performing Arts & Ed Majors: Ideal supplemental income for actor call-sheet schedules, substitute teachers, or graduate students....Hourly payExtra incomeFreelanceLong distanceFlexible hoursWeekend work$18 - $25 per hour
...Telemarketer - State Farm Agent Team Member Successful State Farm Agent is seeking a qualified professional to join their winning... ...development. About Our Agency Our office is located in Bethesda, MD. I have been a State Farm agent since 2011. I am a third...Hourly payFor contractorsWork at officeFlexible hours- ...Part-Time Keyholder - Bethesda Rails Bethesda, Maryland Part-Time Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international...Part timeWork at office
- ...Plumbing & HVAC Outside Sales Account Representative - DC/Gaithersburg, MD/Rockville, MD R.F. Fager Supply, a trusted and long-time distributor of plumbing, HVAC and kitchen and bath products in the greater DC, Gaithersburg, Rockville Area. We are seeking a motivated...For contractors
R F Fager Supply
Rockville, MD4 days ago $42.89 per hour
...objectives are being met. Answers, makes, and processes telephone calls from customers, contractors and employees. Transacts written... ...at Exelon by 2x Get notified about new Dispatcher jobs in Bethesda, MD . Dispatcher - Full time and Part time avaialble Silver Spring...Hourly payFull timePart timeFor contractorsShift workRotating shiftWeekend work$80k - $90k
...and data science applications to research centers and healthcare organizations nationally... ...National Library of Medicine (NLM) in Bethesda, MD. Benefits We Offer: 100% Medical, Dental... ...Assist with property management. Manage data calls for the OA and track data calls...Work at officeLocal areaRemote workFlexible hoursAxle Labs
Bethesda, MD2 days ago$80.83k - $129.32k
...Executive Assistant II Location : Location US-MD-Bethesda ID 2026-2342 Location : Address 7500 Old Georgetown Road Position Type Full Time Regular Business Unit Description CRE Lending Overview We are a values...Full timeFor contractorsFlexible hoursEagleBank
Bethesda, MD3 days ago- ...Hawthorne Lane is seeking an Executive Assistant in Bethesda, MD to support a team of busy executives. The role focuses on administrative duties, travel planning, expense reporting, and invoicing, paired with strong organizational and communication skills. Ideal candidates...Work at office
Hawthorne Lane
Bethesda, MD4 days ago $75k - $85k
...Executive Assistant Job Title: Executive Assistant Location: Bethesda, MD Schedule: Full-time, 9AM-5PM, 100% in-office Pay Rate: $... ..., and conferences. Monitor and respond to emails and phone calls on behalf of the executives. Job Requirements...Full timeWork at officeLocal areaAddison Group
Bethesda, MD1 day ago$74k - $124k
...position is a full-time position located in Bethesda, MD and is responsible for executive... ...activities. Manage and track office data calls while identifying process improvements and... ...Atlanta, GA 30341, US 105036 Conference Center Dr, Suite 563-563A, Chantilly, Virginia...Full timeTemporary workWork at officeFlexible hoursGuidehouse
Bethesda, MD4 days ago- David Munson Agency in Bethesda, MD is seeking a Customer Service Representative - State Farm Agent Team Member. You will deliver exceptional service by answering inquiries, sharing policy information, and coordinating with team members to meet client needs. You will help...Flexible hours
$120k - $150k
...Manage and triage incoming communications, including emails, calls, and requests, identifying time-sensitive or priority matters... ...needed Job Type: Full-Time, In-Person; office located in North Bethesda, MD Compensation: Annual salary range of $120,000–$150,000, based...Full timeWork at officeShift workFamily Office
Bethesda, MD5 days ago- ...Total Wine & More is seeking an Executive Assistant to join our team in our Bethesda, MD office. This role will support the Chief Financial Officer. This role will provide high-quality, proactive administrative and operational support across a broad range of executive...Hourly payMinimum wageWork at office
Total Wine & More
Bethesda, MD5 days ago $37.5 - $45.83 per hour
...disability, contact this employer to ask for an accommodation or an alternative application process. Executive Assistant Full Time Bethesda, MD, US 30+ days ago Requisition ID: 1742 Salary Range: $37.50 To $45.83 Hourly Global Solutions Network (GSN), a federal government...Hourly payFull timeTemporary workFor contractorsWork at officeImmediate startRemote workFlexible hoursGlobal Solutions Network Inc.
Bethesda, MD5 days ago$60k - $90k
...Insurance Account Representative - State Farm Agent Team Member As Insurance Account Representative - State Farm Agent Team Member... ...0 per year About Our Agency Our office is located in Bethesda, MD. I have been a State Farm agent since 2011. I am a third...Work at officeDavid Munson - State Farm Agent
Bethesda, MD4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Agents (Bethesda,MD). Be the first to apply!
Related searches
- call center agent Bethesda, MD
- healthcare call center representative Bethesda, MD
- pharmacy call center representative Bethesda, MD
- call agent Bethesda, MD
- director call center Bethesda, MD
- call center Bethesda, MD
- call center associate Bethesda, MD
- call center operator Bethesda, MD
- call center trainer Bethesda, MD
- call center support Bethesda, MD