Inbound Customer Service Representative - 4 Day Work Week

Job DescriptionJob DescriptionWe're hiring upbeat, motivated individuals for our Inbound Customer Service team. This isn't your typical 9–5. With a 4-day workweek (Saturday - Tuesday), you'll enjoy longer time off while helping guests make the most of their vacation packages. You'll guide callers through planning and booking their trips, offering expert advice, resolving concerns, and creating a positive, memorable experience from start to finish. If you're energized by great conversations and love the idea of a compressed schedule (Saturday - Tuesday), this is the perfect opportunity. What we're looking for: • A friendly, outgoing personality with a customer-first mindset • Strong verbal communication and active listening skills • Dependable attendance—especially on your 4 dedicated workdays (Saturday - Tuesday) • Ability to follow structured processes and meet performance targets • Openness to feedback and coaching • Experience in customer service, hospitality, sales, or leadership is a plus What you'll do during your 4-day workweek: • Answer inbound calls from guests ready to book their vacations • Help choose destinations, travel dates, and finalize reservations • Process payments and ensure booking details are accurate • Answer questions, resolve concerns, and offer helpful travel suggestions • Use product and destination knowledge to deliver confident, informed service • Communicate clearly to highlight value, build urgency, and address objections • Exceed service expectations with a positive, professional tone • Embrace coaching and growth to keep improving • Meet individual and team performance goals within your 4-day shift window Schedule & pay:Sat–Tues, 8:00 AM – 7:00 PMPay: $17/hour + performance bonuses 4CR3