Customer Care Associate - Luxury Kitchen & Bath Retailer - Moorpark

Job Description

Job Description

Description:

About Us:
WDC Kitchen & Bath Center is Southern California’s premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world-class customer service. As we continue to grow, we are looking for a dynamic and driven Customer Care Associate to join our team and contribute to continued mutual success.

About the Role:
Our ideal candidate is someone with practiced empathy, enjoys collaboration, and can effectively communicate on the phone. This role is ideal for someone who is naturally curious about systems, products, and people. The construction industry moves fast, so we are eager to find a candidate that thrives in a fast-paced work environment and is eager to build a career with WDC.

Key Responsibilities:

• Provides troubleshooting assistance for customer orders, account statuses, and relevant problems.
• Using a customer ticketing system, follow all standard procedures in documenting inquires and capturing important order information.
• Engages with Customers professionally and courteously with genuine concern for their WDC experience needs.
• Builds rapport with customers, vendors, sales team members, and other coworkers to foster effective collaborations to find solutions.
• Attend on-going training courses to stay current on company policies, resource avenues, and products.

Qualifications

• Minimum 2 years’ experience as in a customer service role that is primarily phone-based.
• Proficiency with MS Office Suite.
• Good organizational skills
• Able to communicate clearly verbally and in writing, and demonstrate good listening skills
• Minimum High school diploma or GED required
• Ability to change direction as priorities shift and adapt to changing circumstances
• Ability to cope with occasionally difficult or temperamental customers.
• Availability to work 5 weekly shifts totaling 40 hours per week. Shifts are typically Monday through Friday, 9:00am – 5:30pm
• Working Environment & Conditions: General office setting; frequently sitting, minimal walking, ascending and descending staircase, and frequently using computer & phone.
• Required to wear business professional attire.

What We Offer:

• Starting Pay Range: $19.00 - $22.00 an hour
• Health, dental, and vision insurance
• 401(k)
• Paid vacation and sick leave
• Employee discounts on products
• Opportunities for professional growth and advancement

How to Apply:

If you’re ready to join a respected industry leader and make an impact in a growing market, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role.

WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We participate in E-Verify.

Requirements: