High-Level Member Services Rep

High-Level Member Services Rep

We are seeking two self-starting, team-oriented individuals to work with a growing, highly reputable Member Benefits Organization located in the Shadyside.

This is a highly professional boutique-style call center. If you enjoy a call-center setting, but would like to take your skills to the next level and grow professionally, this could be the perfect opportunity for you!

This is an excellent opportunity to work in an established and rising company that prioritizes work-life balance, training, and professional development of their employees.

Position Description And Purpose

High-touch, member service representatives will be responsible for providing effective phone communication to strengthen the relationship between large professional associations and their members. Projects include contacting existing members to reactivate their membership, renew their continued education subscription materials, create benefit awareness, boost conference registration, and for marketing feedback purposes i.e., find out why members decide not to participate.

Primary Responsibilities

• Place outgoing calls to members of professional and trade associations
• Meet weekly project goals
• Answer and direct incoming calls
• Handle member queries and concerns
• Maintain accurate record coding, filing systems, call log and time sheets
• Update all necessary member contact and payment information accurately
• Manage double-checks when requested on specified projects

Secondary Responsibilities

• Identify and communicate project trends with team members and management
• Work proactively with other team members to develop solutions to problems as they arise

Core Competencies

• High-touch customer-focus
• Confidence in speaking with highly educated professionals, such as anesthesiologists, chemical engineers, quality managers, radiologists, etc.
• Authentic and professional communication style.
• Strong phone communications, experience, and performance required
• Ability to work independently and on the team.
• Excellent time management.