Director, Corporate Communications

Director, Corporate Communications

It's an exciting time to be at Hanscom Federal Credit Union!

As a member of our Marketing Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

Who We Are – Hanscom Federal Credit Union

• Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity – we're honest and committed to doing what's best for our members and our company. What is right isn't the same as what is easy.
• Teamwork – we are in this together and we all benefit from our success.
• Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others' sustained success.

What We Offer

$104,538.14/annual to $130,672.68/annual

Compensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.

• A full-time, permanent position that will reward you through an annual bonus program.
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• A flexible hybrid work schedule environment.
• We are committed to fostering career growth and development – when you join our organization it's not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

Who You Are – Director, Corporate Communications

You are a dynamic, detail-oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

What You'll Do

Strategic Communications Leadership

• Develop and implement a comprehensive communications strategy that supports the organization's business plan, strategic priorities, and brand objectives.
• Serve as a trusted communications advisor to executive leadership, providing guidance on messaging, reputation management, and stakeholder communications.
• Establish communication plans that align organizational initiatives with employee understanding, member engagement, and business outcomes.
• Ensure consistent messaging and brand voice across all communication channels.

Internal Communications

• Lead the development and execution of enterprise-wide internal communication strategies that inform, engage, and inspire employees.
• Create communication frameworks that help employees understand organizational goals, priorities, performance, and change initiatives.
• Partner with leadership, Human Resources, and business units to develop communications supporting culture, employee engagement, and organizational change.
• Oversee executive communications, including leadership messages, town halls, key presentations, and internal announcements.
• Measure and continuously improve communication effectiveness through employee feedback, engagement metrics, and communication analytics.

Social Media Strategy & Execution

• Own the organization's social media strategy across all relevant platforms.
• Develop content strategies that support brand awareness, thought leadership, member engagement, recruitment, and business initiatives.
• Oversee content development, publishing calendars, community engagement, and performance reporting.
• Monitor social media trends, emerging platforms, and audience insights to optimize organizational presence and engagement.
• Establish governance and best practices for social media communications across the organization.

Content Development & Brand Alignment

• Ensure all communications reflect organizational values, brand positioning, and strategic priorities.
• Oversee development of compelling content, including articles, executive messages, speeches, videos, newsletters, social content, and corporate publications.
• Collaborate with marketing and brand teams to ensure integration between communications campaigns and broader marketing initiatives.
• Maintain editorial standards and communication governance across channels.

Measurement & Performance

• Develop KPIs and reporting frameworks to measure communication effectiveness and stakeholder engagement.
• Monitor media coverage, social engagement, communication performance, and employee engagement metrics.
• Use data-driven insights to refine communication strategies and maximize impact.

Qualifications:

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Business, or a related field.
• 8–10+ years of progressively responsible experience in corporate communications, public relations, marketing communications, or related roles.
• Experience leading both internal and external communications programs.
• Experience developing and executing social media strategies and content programs.
• Experience advising senior leaders and managing executive communications.
• Financial/Banking experience not required

Knowledge, Skills & Abilities

• Exceptional written, verbal, and interpersonal communication skills.
• Strong strategic thinking and business acumen.
• Ability to translate complex business initiatives into clear, compelling communications.
• Strong relationship-building and stakeholder management skills.
• Expertise in communication planning, storytelling, and content strategy.
• Knowledge of media relations, public affairs, and social media best practices.
• Strong project management and organizational skills.
• Ability to manage multiple priorities and respond effectively in fast-paced environments.
• Data-driven mindset with experience using analytics to guide communications strategy.

Physical Requirements Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

** Must be authorized to work in the US **