Contact Center Full Stack Developer

About the Role

Were looking for a skilled Full-Stack Developer to join our Unified Communications & Collaboration team. In this role, youll build and maintain web-based tools, APIs, and platform integrations that power our contact center environment.

Youll work across front-end and back-end systems to automate workflows, optimize agent experiences, and modernize how our engineering team ships and deploys. If youre someone whos comfortable jumping between a React component and a Terraform module, and you enjoy solving real operational problems with clean, scalable code, this role is for you.

What Youll Do

Design and build web-based tools and internal apps that support contact center operations

Develop and maintain RESTful APIs and platform integrations with both internal and external systems

Automate manual processes and optimize agent workflows to improve operational efficiency

Work with CI/CD pipelines and infrastructure-as-code tools to improve deployment practices

Collaborate with operations and product teams to translate business needs into technical solutions

Support and extend our Genesys Cloud CX environment including functions, flows, and API integrations

What Were Looking For

3 to 5 years of professional full-stack development experience

Strong proficiency in TypeScript, Go, JavaScript, or Python

Experience with React or another modern frontend framework

Backend experience with Node.js, Python, Java, or similar server-side platforms

Hands-on experience with Genesys Cloud CX administration including functions, flows, and APIs

Familiarity with CI/CD pipelines such as GitHub Actions, AWS CodePipeline, or Jenkins

Working knowledge of Docker and infrastructure-as-code tools like Terraform or CloudFormation

Experience working with RESTful APIs, third-party integrations, and asynchronous systems

Familiarity with WebRTC, SIP, or VoIP systems

Exposure to contact center analytics and reporting solutions

Nice to Have

Experience in high-volume e-commerce or customer service environments is a plus. We value engineers who understand the operational context behind the tools they build.

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**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the worlds biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.


Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Were about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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