Insurance Coordinator

Midgette Dentistry is a well-established dental practice known for our friendly atmosphere and dedicated team. Our office is committed to providing top-notch dental care while building relationships and ensuring our patients have a positive and enjoyable experience. We pride ourselves on creating a supportive and lively workplace for our staff. Join our team and be part of a fun, dynamic office where your skills and passion for dental care will be valued, appreciated, and rewarded!

Summary:
A rare opportunity for another dynamic individual. If you are a person that brings value, care and education to their patients, we are the practice for you. We recognize that our administrative team are an integral part of our successful practice, and we offer a well-defined benefits package along with competitive compensation. Support and mentorship are available which aid in the development of future leaders. Midgette Dentistry RVA offers a great culture as well as heart and respect to all our team members. Bring your talent and experience to our team. We would LOVE to have you.


Responsibilities:

• Candidate must be a friendly, caring, goal and, team oriented individual that is self-motivated
• We work hard as a team and we are looking for someone to come in and help us go to the next level
• Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively
• Document basic insurance information in the patient's file for quick reference
• Process and submit insurance claims daily
• Monitor and follow-up on outstanding claims
• Provide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the day
• Identify patients in the daily schedule who are a financial concern, note payment problems on the patient's chart, and arranges a conference with them either before or at the time of the appointment
• Record all financial discussions with patients in their file
• Prepare and process patients' statements each month on a regular billing cycle
• Make collection calls
• Solidify the financial agreement with the patient, such as payment amount and schedule
• Follow through with correspondence regarding collection when unable to contact the patient on the telephone
• Prepare and send uncollected accounts to collections with managers approval and follow through as needed
• Monitor patients whom collection agencies have contacted
• Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable
• Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment
• Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
• Handle all inquiries concerning insurance daily
• Willing to help in other areas as needed

Qualifications:

• Minimum of 1-2 years experience and knowledge of dental insurance
• Experience with Eaglesoft is a plus
• Knowledge of English composition, grammar, spelling, and punctuation
• Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)