Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 1996 and is a close-knit team of three with a strong foundation built over many years. Before becoming an agent, I worked for State Farm corporate, which provided valuable experience and helped shape the way I lead and support our team today.

I’m a graduate of the University of North Florida in Jacksonville and a proud spouse, parent of three adult children, and grandparent. I enjoy staying active, especially through sports and spending time outdoors.

For our team, we offer a 401(k), a negotiable health stipend, opportunities for advancement, and a strong focus on work-life balance. We stay involved in the community by supporting the Clayton County school system, including high school athletics and senior award programs.

Our office culture is family-oriented and supportive, with long-tenured team members who value collaboration and consistency. We’re looking for someone who enjoys being part of a close-knit team, brings a positive attitude, and is motivated to grow in a stable and welcoming environment.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Rick Prevatt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.