Analyst, Sales

KeHE Sales Analyst

At KeHE, we're obsessed with creating solutions, unboxing potential, and serving others and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we're committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you'll be embarking on a career that's moving forward. When you join KeHE, you're becoming part of a team that is a force for good.

Primary Responsibilities

The Sales Analyst is responsible for providing non-selling activity support to the Inside Sales team and independent retailers throughout the country. The Sales Analyst will work closely with Customer Care and Operations, amongst other internal areas, to cross-functionally communicate and troubleshoot to resolve issues. The Sales Analyst is responsible for delivering first class service to all internal and external customers; proactively and reactively follow up on, resolve and respond to inquiries; and maintain a positive and high-level of professionalism and integrity. Additionally, the Sales Analyst will identify areas of improvement within the non-selling processes that affect the Inside Sales team and their book of business, to improve customer satisfaction and a more efficient customer experience.

Essential Functions

DUTIES, TASKS AND RESPONSIBILITIES:

• Engage regularly with customers and Inside Sales Specialists to resolve issues involving non-selling activities, while building positive relationships and identifying customer needs
• Identify foreseeable issues and proactively engage as needed
• Ensure a trouble-free process
• Maintain a high level of customer service and quality
• Educate customers and provide access to tools that will aid them in visibility and resolution of issues

SKILLS, KNOWLEDGE AND ABILITIES:

• Excellent customer service, presentation, and active listening skills
• Ability to work cross-functionally with other departments within the organization
• Maintain calm demeanor and positive, professional attitude in a fast paced, "high stress" environment
• Detailed oriented and organized
• Must have proactive outreach, analytical/problem solving skills, and self-motivation
• Comfortable performing multi-faceted tasks and projects in conjunction with day-to-day activities
• Strong interpersonal skills, ability to get along with diverse personalities, tactful and flexible with both internal and external customers
• Technical aptitude for working with various financial - e.g., AS400, J.D. Edwards, software, and workforce management platforms
• Ability to make solid business decisions and champion solutions as needed
• Excellent written and verbal communication skills
• Bi-lingual (Spanish-speaking) is a plus
• P.E.T. - positive attitude, execution, teamwork

Minimum Requirements, Qualifications, Additional Skills, Aptitude

EDUCATION AND EXPERIENCE:

• High School diploma or general education degree (GED) requiredMinimum 1-year experience, preferably in customer service, accounts payable, accounts receivable, general accounting, supply chain, inside sales and/or transportation
• Basic data entry/10-key skills
• Proficient with Microsoft Office
• Knowledge of office administration and procedures
• Experience with credits, customer service, transportation systems, bills of ladings, proof of deliveries, DSD's, shortages, and damages is a plus.

PHYSICAL REQUIREMENTS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.

Equal Employer Opportunity Statement: KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.