Business Analyst

Customer Experience Specialist OpportunityStellantis is seeking a dedicated professional to handle escalated customer complaints, ensuring exceptional customer satisfaction and protecting our brand reputation. Based in our Auburn Hills, MI headquarters, this role offers a unique opportunity to work closely with senior leadership and make a significant impact on our customer experience.Key ResponsibilitiesManage escalated cases received by top management and route cases to appropriate teams.Investigate customer requests and conduct necessary research using Stellantis systems.Coordinate with the Stellantis dealer network and internal corporate organizations to resolve customer issues.Develop and execute action plans for case resolution, maintaining closed-loop case management.Provide timely updates to stakeholders as needed.RequirementsBachelor's Degree5 years of professional working experiencePositive attitude and passion for customer careExcellent written and verbal communication skillsProficiency in Microsoft Office/Google SuiteAbility to work a flexible schedulePreferences2 years of customer service experience, preferably in a contact center or dealershipExperience with premium brands, luxury hospitality, or retailFamiliarity with cloud-based CRM and telephony toolsIf you are ready to take on a challenging role that makes a difference, we encourage you to apply today and join our dynamic team!