Consumer Insights Manager

The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity We are seeking a highly analytical and detail-oriented Manager to support performance reporting and insights across Digital Operations, Rights Management, and Content Integrity This role will be responsible for executing a consistent KPI and SLA reporting framework, delivering clear and actionable insights, and supporting both structured reporting and ongoing analytical needs across the organization The ideal candidate combines strong technical skills with operational judgment, and is comfortable balancing recurring reporting, dashboard development, and ad hoc analysis to support business decision-making Office- first role, in office 4 days a week Lead the execution of performance reporting across Digital Operations, Rights Management, and Content Integrity, ensuring accuracy, consistency, and scalability Develop and manage standardized KPI and SLA reporting, providing consistent visibility into operational performance and client support metrics Manage recurring performance reporting and review cadence (weekly/monthly reviews), enabling cross-team visibility, alignment, and accountability Aggregate and analyze data across teams to create a unified view of operational health, identifying key trends, risks, and anomalies Translate data into clear, actionable insights for leadership and stakeholders, highlighting key drivers and areas requiring attention Partner with team leads to contextualize performance trends and support follow-up tracking on key issues Deliver both standardized and ad hoc reporting, balancing structured performance reporting with responsive analytical support to meet evolving business needs Build and maintain dashboards and data visualizations (e.g. Looker, Sigma) to enable effective self-service where appropriate Ensure data integrity, consistency, and reliability through ongoing validation and quality checks Maintain documentation of KPIs, definitions, and reporting processes to reinforce standardization across teams Benefits You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey A modern office environment designed to foster productivity, creativity, and teamwork An excellent range of benefits, like private medical cover, a generous pension scheme, life assurance and income protection, plus loads of music biz perks We invest in your professional growth & development 3+ years of experience in performance analytics, business operations, or data-driven operational rolesKnowledge of music metadata, digital distribution, or DSP ecosystems is preferredExperience working cross-functionally and supporting multiple stakeholder groupsStrong understanding of KPI development, SLA tracking, and performance reportingHigh attention to detail with a commitment to data accuracy and integrityAdvanced proficiency in Excel and data visualization tools (e.g. Looker, Sigma); strong SQL proficiency required for data extraction and analysisStrong communication skills with the ability to present findings in a clear and structured wayProficiency in Google, Apple, and Microsoft applicationsAbility to manage multiple priorities in a structured, proactive manner within a fast-paced environmentProven ability to synthesize complex data into clear, actionable insights for non-technical stakeholdersExperience supporting operational reporting in a centralized or multi-team environmentExperience working with a record label, distributor, and/or digital service content management systems (e.g. iTunes Connect, YouTube CMS, Spotify for Music Providers)Background in establishing reporting cadences or operating rhythms within global teamsFluency in a second language #J-18808-Ljbffr