Help Desk Support Technician

Job TitleSelected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop/Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.Required DegreeBachelor's Degree in Computer Science, Information Systems, or related field.Required Skills/ExperienceExperience working in a help desk environment: 3 yearsExperienced with providing support for O365 Applications: 3 yearsExperience providing remote assistance using various platforms: 3 yearsExperience in desktop/laptop repair, troubleshooting, and software installation: 3 yearsHardware Implementation and Deployment: 3 yearsActive Directory Management: 3 yearsAdditional RequirementThree (3) references of submitted candidates required. Please provide the following information. Must submit with resume.First/last name of referenceTitleCompany NameJob title of contractor while reporting to this supervisor/managerTelephone numberEmail Address (if available)Preference given to candidates with the below skills/experience. Must also meet minimum requirements.Microsoft O365 experienceBMC Footprints Help Desk ExperienceMAC OS ExperienceAbout Us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.