911 Dispatcher I Ajo, AZ

Job Description Summary

Department - Sheriffs Department

Job Description

OPEN UNTIL FILLED

Job Type: Classified

Job Classification: 5714 - 911 Dispatcher I

Salary Grade: 8

Pay Range

Hiring Range: $23.98 - $28.19 Per Hour

Pay Range: $23.98 - $32.39 Per Hour

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience education licenses training and internal equity.
• Pay Range is the entire compensation range for the position.

The first review of applications will be on10/16/2026.

Receives emergency and non-emergency requests for public safety response determines priorities dispatches law enforcement and other emergency units and monitors response progress and any additional support requirements. This classification is distinguished from 911 Dispatch Supervisor which has supervisory responsibilities for Communications Section staff. It is distinguished from 911 Call Intake Specialist which does not dispatch or communicate directly with field units via radio or the computer-aided dispatch (CAD) systems. This classification is the entry-level dispatcher in the Sheriffs Department and you will be required to work rotating days and shifts.

This position is located in Ajo Arizona - 120 miles west of Tucson AZ.

Essential Functions:

As defined under the Americans with Disabilities Act this classification may include any of the following tasks knowledge skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the departments need and will be communicated to the applicant or incumbent by the supervisor.

• Monitors emergency and general-support radio talk groups.
• Receives emergency and non-emergency calls including Next Generation 911 (NG911) and non-emergency calls from the public dispatchers and law enforcement agencies via telephone radio systems and CAD systems.
• Determines priorities of all calls and dispatches required units and/or agencies.
• Receives radio calls from field units and transmits messages via radio telephone computer fax or other communication equipment.
  Conducts inquiries of various sources to obtain requested information or services by phone or computer-automated communication equipment.
• Maintains status and location control of all public safety personnel involved in department activities.
• Uses various computer systems databases and mapping applications for data entry and information retrieval.
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
• May assist in training for other positions using or serviced by CAD and/or the Communications Section.
• Creates and maintains manual and automated logs and other records of public safety communications activities.

Minimum Qualifications:

High School Diploma or General Education Development (GED) certificate.

Qualifying education and experience must be clearly documented in the Education and Work Experience sections of the application. Do not substitute a resume for your application or write see resume on your application.

SELECTION PROCEDURE :
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certificates : Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicants suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. All positions in this classification require attaining and maintaining access certifications by the Sheriffs Department state and federal agencies for criminal history databases and associated communications systems. Some positions require a valid Arizona Class D driver license at the time of application.

Special Notice Items: Must be 18 years of age at the time of appointment. Applicants must successfully complete and pass the pre-employment public safety dispatch skills assessment which will include a typing and data entry assessment. The County requires pre-employment background checks. Successful candidates will receive a post-offer pre-employment background screening to include verification of work history education and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. All positions require satisfactory completion of a personal background investigation by the court or law enforcement agencies due to the need for access to County Attorney and Court facilities records and communication systems. Some positions may require bilingual abilities in English and a second language as determined by the Sheriffs Department. All positions are required to work rotating shifts which include days evenings nights weekends and holidays and to work an assigned post that can be rotated/reassigned at managements discretion. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship. This position will require apost-job offer physicaland/or drug screen.

Physical/Sensory Work Requirements : Ability to: Sit and/or stand for long periods of time; Type and/or perform keyboarding and computer interfacing for extensive periods of time to enter extract and retrieve data; Remain calm think clearly quickly assess and evaluate situations organize thoughts and respond quickly in emergency and stressful situations; Hear and understand speech and radio transmissions; Communicate clearly in the English language by voice in-person and via a police radio and/or phone and by other communication systems. Action Activity - none that are essential; Motion Activity - graphing; Hearing Activity - in noisy areas on a radio behind themselves and equipment alarms; Speaking Activity - in person on the phone on a radio; Vision - may be required to operate motor vehicle; must be able to distinguish colors have depth perception and have peripheral vision.

Working Conditions : Working conditions will be determined by position.

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race color religion national origin age disability gender sexual orientation kinship political interest or any other characteristic protected by law.