Customer Manager Associate

Customer Manager Associate

Company: ACO-US

Location: Baltimore, Maryland, 21209

Pay Rate: $16.00

Function: Merchandising

Employment Duration: Full-time

Benefits: Medical, dental and vision insurance, company-paid life insurance, short-term and long-term disability, 401k program, generous paid time off (PTO) program

The Associate Customer Manager covers a designated territory and the surrounding area within a market. This role reports to the Retail Sales Manager or Senior Customer Manager and focuses on developing relationships with store managers and personnel to achieve short- and long-term performance objectives. The ACM executes wall-to-wall sales coverage, including new item speed-to-shelf, schematic compliance, item and pricing surveys, promotion selling, and product merchandising, resulting in incremental sales volume.

What will you do?

• Sell promotional programs for displays at independent natural retailers purchasing from distributors, such as UNFI and/or Kehe.
• Sell incremental quantities for display and TPR based on OI programs through distributors.
• Develop and maintain strong relationships with store managers and buyers through communication and follow-through.
• Obtain the distribution and placement of the client's new items at independent retailers via distributors.
• Identify and correct voids in product placement or availability.
• Merchandise manufacturer products to achieve optimal shelf placement.
• Attend retailer resets when requested.
• Complete audits and pricing surveys in stores as assigned.
• Report competitive and market activity to management.
• Utilize supplied technology to track results and report metrics.
• Set and review performance objectives with the Sales Manager.

Experience and Qualifications:

• Bachelor of Arts degree or equivalent work experience.
• Sales experience, preferably in the natural products industry.
• Strong interpersonal, organizational, and sales skills.
• Ability to work effectively with team members, peers, management, and external customer contacts.
• Home space to store samples securely and accessibly.
• Basic proficiency in Microsoft Office (Outlook, Excel) and managing email/calendar.
• Valid driver's license and current auto insurance; able to drive for extended periods.

Work Environment and Physical Requirements:

• Physically able to perform job functions, including crawling, climbing, standing (up to 33%), frequent pulling, bending, kneeling, pushing, and walking (3366%).
• Continuous use of hands and legs for repetitive motion.
• Ability to lift up to 10 lbs. (sedentary), 1125 lbs. (light), and over 25 lbs. (medium, up to 75% of the time).