Client Success Manager - Long Term Care

Job Description

Job Description

Description:

Northern Pharmacy & Medical Equipment is seeking a motivated professional to develop and maintain partnerships with long-term care facilities. This position serves as the primary point of contact for clients while identifying opportunities to grow pharmacy, DME, and medical supply services.

WHY US

Mission-Driven Work

Every relationship you build directly improves care outcomes for long-term care residents

and their families.

Room to Grow

We're expanding fast. Your success creates real, tangible paths for career advancement

within our growing division.

Requirements:

- Manage and grow relationships with assigned long-term care accounts.
- Serve as the primary point of contact, ensuring exceptional customer service and satisfaction.
- Coordinate new client onboarding and support client retention initiatives.
- Identify opportunities to expand pharmacy, DME, and medical supply services.
- Conduct routine facility visits and build relationships with key decision-makers.
- Represent the company at industry events, trade shows, and networking opportunities.
- Maintain accurate CRM documentation of client interactions and account activity.
- Monitor market trends and competitor activity to identify new business opportunities.
- Travel throughout the assigned territory (up to 80%), including occasional overnight stays.
- Educate and influence key decision-makers, positioning our LTC pharmacy, DME, and supply

services to meet each facility's unique needs.

WHAT YOU BRING TO THE TEAM

• Bachelor's degree

• LTC experience preferred

• Pharmacy Technician Certification preferred

• Experience: 1–3 years of medical sales experience

(pharmacy, pharmaceutical, or medical device preferred)

• 1–3 years of B2B customer service experience

• Proven track record of meeting and exceeding goals

• Strong interpersonal and communication skills; building rapport at every level

• Proficiency in Microsoft PowerPoint, Excel, Word, CRM, and Google Suite

• Willingness to travel up to 80% of the time, including occasional overnight stays

• Ability to thrive and adapt in a fast-paced, high-growth environment

WHAT WE OFFER

COMPENSATION Competitive base salary plus performance-based incentives

GROWTH Pathways for professional development and career advancement

TRAVEL Milage reimbursement

MISSION Be part of a team genuinely improving care for LTC clients across the region

MOMENTUM Join a rapidly growing division with real opportunity to shape its future

Ready to champion something great?

Join US and take the lead in transforming long-term care pharmacy services one

partnership at a time.

Northern Pharmacy · Long-Term Care Division · Equal Opportunity Employer