Maintenance Manager

Job Description

Job Description

Description:

Reports To: Director of Facilities

FTE: 1.0

Full or Part-Time: Full-Time

Employment Type: Permanent

FLSA: Salaried Exempt

Salary: $73,000 - $83,000

About Hennepin Arts

Hennepin Arts powers a thriving arts community - rooted in Minneapolis, with impact across Minnesota - through unforgettable experiences, preserving history, expanding opportunity, and inspiring connection through the power of performance. We bring people together through powerful performances and educational programs. Our work preserving historic theatres and activating the District honors the past and shapes the future of Minnesota.

At Hennepin Arts, we believe identity should never be a barrier to belonging or success. Every person on our staff, on our stages, in our audiences, and in our communities deserves to feel seen, respected, and valued. Inclusion is core to who we are and how we lead. We affirm that diversity, equity, inclusion, accessibility, and belonging (DEIAB) are daily practices that shape how we work, who we serve, and what we stand for.

Position Summary

The Maintenance Manager supports the daily cleanliness, maintenance, and overall readiness of the organization’s theatres and event spaces, improving organization, communication, accountability, and visibility into the condition and needs of the venues. This is a hands-on position that balances day porter responsibilities, light maintenance work, and administrative coordination. The Maintenance Manager works closely with the Director of Facilities, Operations Coordinators, Front of House teams, cleaning staff, and outside contractors to keep venues clean, functional, safe, and show ready.

In addition to technical expertise, the Maintenance Manager must be a collaborative team player, capable of fostering a positive and productive work environment. They are expected to remain actively involved in the day-to-day operation of the venues while also providing administrative and coordination support to the Director of Facilities. 

Responsibilities

Day Porter and Venue Care (30%) 

• Perform routine day porter and cleaning duties throughout assigned venues
• Conduct regular walkthroughs of public facing and back-of-house spaces
• Maintain restrooms, lobbies, entrances, common areas, lounges, stairways, and other assigned areas
• Address spills, trash, high-touch areas, and immediate cleaning needs throughout the day
• Maintain cleaning closets, equipment, and supplies in an organized condition
• Monitor cleaning and paper supply levels
• Support venue preparation before, during, and after events
• Coordinate with overnight and contracted cleaning teams to maintain consistent standards
• Assist with venue-specific cleaning routines and periodic detail cleaning

Light Maintenance and Facility Support (30%)

• Perform basic light maintenance and minor repairs within the employee’s ability and training
• Conduct routine facility walkthroughs to identify maintenance concerns
• Perform minor repairs and adjustments to doors, hardware, fixtures, furniture, and other building components
• Replace lamps, batteries, filters, and other basic facility components when appropriate
• Complete minor painting, patching, touch-ups, and general appearance improvements
• Support basic upkeep of marquee signage and related equipment
• Assist with preventive maintenance activities and routine facility inspections
• Identify equipment or facility issues requiring specialized service
• Oversee the maintenance of marquee signage and lighting, ensuring timely installations and repairs
• Maintain exterior landscaping and manage snow removal services to ensure safe walking surfaces
• Coordinate with the Director of Facilities when outside contractors or larger repairs are required
• Document completed work and outstanding facility needs

Administrative and Operational Coordination (25%)

• Coordinate daily work priorities with the Director of Facilities
• Assist with employee scheduling and coverage based on venue and event needs
• Coordinate cleaning and maintenance activities around event schedules
• Order and maintain appropriate inventory levels for cleaning supplies, paper products, tools, and basic maintenance materials
• Monitor purchases and expenses to support established Facilities budgets
• Assist with vendor and subcontractor coordination, including scheduling and service follow-up
• Review contractor work and communicate service concerns to the Director of Facilities
• Enter, update, and close work orders through the organization’s maintenance management system
• Maintain basic records related to facility issues, equipment, repairs, inspections, and completed work
• Identify recurring facility concerns and communicate areas of opportunity
• Assist with gathering information to support annual operating budgets and future capital planning
• Identify equipment or facility needs and provide recommendations to the Director of Facilities
• Participate in Facilities and operational meetings as needed

Supervision and Training (15%)

• Maintain the cleanliness and functionality of theatres by training staff in proper cleaning techniques and product usage
• Hire, train, supervise, and schedule cleaning personnel to ensure adequate coverage for routine cleaning and events
• Collaborate closely with event and overnight cleaning contractors to ensure proper staffing for events, scheduling overnight cleaning, and maintaining high work standards

Required Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in facilities management, business administration, or a related field desired
• Minimum of five (5) years of experience in custodial or facilities management, with at least 2 years in a supervisory role
• Evening, weekend, holiday, and event availability

Knowledge, Skills, and Abilities

• Strong leadership, team management, and collaboration skills
• Excellent verbal communication, active listening, and ability to follow written and verbal instructions
• Ability to prioritize tasks and manage multiple projects simultaneously
• Adaptable to shifting priorities while maintaining accuracy and attention to detail in a fast-paced, event-driven environment
• Strong customer service orientation, maintaining a welcoming and professional environment for guests, artists, tenants, volunteers, and staff, including during public events and performances
• Intermediate knowledge of commercial cleaning practices, custodial equipment, and safe chemical handling 
• Ability to safely operate custodial equipment (vacuums, floor machines, carpet extractors) and basic hand tools for light maintenance 
• Ability to identify and communicate safety hazards, facility deficiencies, and maintenance concerns
• Familiarity with Microsoft Office Suite and maintenance management software

Preferred

• Experience working in a performing arts venue, historic building, museum, arena, hotel, convention center, or similar public venue
• Experience operating commercial floor-care equipment
• Experience using computerized maintenance management or work-order systems

Physical Requirements

• Due to the nature of our work, employees may be required to work some non-traditional business hours including evenings, weekends, and holidays
• Ability to stand and walk for extended periods
• Frequently lift, carry, push, and pull up to 50 pounds
• Ability to climb ladders, bend, kneel, stoop, crouch, and reach overhead
• Ability to work indoors and outdoors in varying weather conditions
• Ability to safely operate hand tools, custodial equipment, and powered cleaning equipment
• Ability to work in environments with dust, cleaning chemicals, noise, and changing temperatures
• Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions

Benefits and Perks

• This position is eligible to participate in employer-sponsored benefits (Medical, Dental, Vision, and other ancillary benefits)
• Parking stipend
• Vacation and Sick Time and other paid time off plans
• Retirement benefits

Disclaimer: The above statements describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required. 

Hennepin Arts is committed to hiring staff who reflect the diversity of the Minnesota communities we serve. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and we encourage you to apply, even if you don’t believe you meet every one of our qualifications described. We are committed to recruiting and engaging individuals without regard to disability, gender, race, religion, or sexual orientation. We are committed to equity and are particularly interested in receiving applications from a broad spectrum of individuals. 

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Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.