Student Services Analyst (Basic Needs & Retention Analyst)(Specially Funded)

Student Services Analyst (Basic Needs & Retention Analyst)(Specially Funded) Job ID: 322828 Location: Rio Salado Community College Full/Part Time: Regular Regular/Temporary: Regular Hiring Salary Range: $52,525.00 - $68,282.00 annually, DOE Grade: 114 Work Schedule: Monday - Thursday, 7:30am - 6pm; some evenings and weekends may be required Work Calendar: 12 Months Funding Information: This is a grant funded assignment with a projected end date of 06-30-2027 with renewal based on available funds and the needs of MCCCD. Job Summary The Student Services Analyst (Basic Needs & Retention Analyst) coordinates, administers, and implements student support initiatives that advance adult learner persistence, retention, and access to basic needs resources across the Community Development Division's Adult Education programs. This position serves as the primary coordinator for Supplemental Nutrition Assistance Program (SNAP) Career Advancement Network (SNAP-CAN) related processes, eligibility support, resource navigation, and expansion planning across locations. The position also helps administer supportive student services available through Adult Education Workforce Development programming, connects eligible students to available resources, tracks services and outcomes, prepares required reports, and provides technical assistance to staff and students. In addition, this role serves as a lead worker for Student Success Coaches, coordinating workflows, promoting consistency and cohesion across locations, and supporting Program Managers in implementing retention-focused student support strategies at Community Development locations and partner sites. Essential Functions 25% – Coordinates day‑to‑day implementation of SNAP‑CAN and related student support service activities for adult education learners; supports student eligibility review and enrollment processes in partnership with appropriate staff; develops and maintains procedures, forms, tracking methods, and communication tools; and helps ensure consistent implementation aligned with college, district, and state requirements. 25% – Provides coordination, guidance, and technical support to Student Success Coaches, who serve as the primary point of contact for adult education students needing assistance with basic needs and retention barriers, including transportation, food, childcare, financial literacy, and other living expenses that may affect persistence in adult education and career training. Works closely with Student Success Coaches and other staff to strengthen referral processes, supports student‑centered coaching practices in follow‑up and case management, helps remove barriers to participation, and connects students to internal and external resources that support enrollment, attendance, persistence, transition, and completion. 20% – Serves as a lead worker by coordinating and monitoring workflow related to basic needs support, retention efforts, referral processes, student resource navigation, and service documentation among Student Success Coaches across multiple adult education locations. Promotes consistency in practices, communication, and case coordination; supports teamwork and cohesion across the coaching team; and provides feedback, recommendations, and process support to Program Managers, Directors, and other division leadership. 10% – Develops, coordinates, and helps standardize financial literacy and other basic‑needs‑related resources, workshop content, and implementation tools for use by Student Success Coaches across adult education locations. Works with Coaches, Program Managers, and relevant partners to identify priority workshop topics, create or curate materials, support scheduling and delivery strategies, and evaluate student participation and the usefulness of the workshops. Coordinates templates, referral guides, talking points, and resource toolkits that help Coaches implement workshops and student‑facing sessions consistently. 10% – Creates and maintains files, records, service logs, and tracking tools related to support services, referrals, workshops, student participation, and outcomes; analyzes data to gauge program effectiveness; and prepares required summaries, reports, and documentation on services provided to students for college, district, grant, intergovernmental agreement, and state reporting purposes. 10% – Serves as a liaison with internal and external departments, community partners, and relevant agencies to strengthen student access to resources and improve coordination across locations. Researches promising practices, identifies opportunities to improve support workflows, and helps communicate updates, expectations, and tools that support effective service delivery. Other duties as assigned. Benefits Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans, with option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs District‑Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight‑On‑Site Eye Care Services Pre‑Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer) Special Working Conditions Assigned work location is RSC Tempe: 2323 W 14th St, Tempe, AZ 85281. Travel to campus during interview/selection process will be at candidate's own expense. May require some evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to 25 lbs. Will be required to travel to all RSC locations, including RSC Avondale, RSC Northern, RSC Southern, RSC Surprise, Rio Salado College Thomas, RSC @ Glendale Community College, and RSC @ South Mountain Community College. Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications Master's degree Three (3) or more years of professional experience in student retention services, basic needs navigation, public benefit administration (e.g., SNAP‑CAN), case management, or a closely related student services field. Two (2) or more years of experience working with adult learners, English Language Learners, opportunity youth, or other nontraditional student populations in education, workforce, or community‑based settings. Two (2) or more years of experience building and maintaining community‑based partnerships or collaborating with state agencies, health and human services departments, food banks, or public benefit system partners to support basic needs security, resource navigation, or student stability efforts. Two (2) or more years of experience serving as a lead worker, coordinator, or supervisor, including providing guidance, workflow coordination, technical support, and operational alignment to student support staff or coaches. Two (2) or more years of experience collecting, analyzing, interpreting, and presenting student support or performance data, including basic needs utilization, referral outcomes, workshop participation, or grant performance data, to support reporting and continuous improvement. Two (2) or more years of experience developing and delivering workshops, training, presentations, or resource materials related to financial literacy, basic needs resources, barrier reduction, or holistic student retention strategies. One (1) year of full‑time relevant MCCCD experience during the previous two (2) years EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972 states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O. Tafari Osayande, View email address on click.appcast.io, View phone number on click.appcast.io. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. Posting Close Date Open until filled #J-18808-Ljbffr Maricopa Community College district