Guest Service Representative
Edit Co, LLC dba Tide Cleaners
Job Description
Job Description
Guest Service Representative – Plant/Dry Store
Reports To: Counter Manager & General Manager
Edit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team!
We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable customer experience for our customers.
Duties & Responsibilities
- Provide the best in-store customer experience to our dry cleaning, laundry pick up and drop off customers.
- Manage any customer inquiries via phone, email, and in-person, build rapport with customers and identify their needs.
- Be able to resolve/deescalate customer complaints/issues.
- Perform all clothes check-in and check-out tasks.
- Tag, spot check, organize garments according to any customer details request.
- Inform customers about payment methods and verify their credit card data.
- Perform basic math skills to calculate garment prices and operate cash transactions accurately.
- Ensure the quality standards of Tide Dry Cleaners are met.
- Be able to function in a fast-paced environment with a high level of detail while standing for long periods of time.
- Maintain cleanliness of the entire store, specifically the counter area to ensure a neat store appearance.
- Other duties may be assigned.
Qualifications
- Ability to recognize numbers and perform basic math skills.
- Ability to self-start and maintain positive/energetic motivation.
- Strong Leadership qualities.
- Participate in ongoing education and training.
- Must be able to stand for long periods of time.
- Previous experience in hospitality/customer service roles is preferred.
Shift and Schedule
- Tuesday-Friday 1:00pm-7:00pm
Saturday Shift 9:00am-5:00pm
Additional hours available if candidate is willing to go to other locations nearby.
Full-time (30-40 hours weekly)
Off on Sunday and Monday
Benefits
- Health Insurance
- Yearly Paid Time Off
- Paid Holidays
Vacancy posted 4 days ago
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