Room Attendant

Job Description

Job Description

Description:

JOIN OUR TEAM

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to that success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Room Attendant !

ABOUT THIS LOCATION

The Renaissance Asheville is a 278 room hotel located in the heart of downtown Asheville, with plenty of greenscapes and sweeping views of the Smoky Mountains. The Blue Ridge Mountains are the perfect backdrop to explore North Carolina's best kept secret. We welcome guests to discover the unexpected as they journey through our neighborhood.  

WHAT WE OFFER

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees:

• Medical, Dental, Vision, Life & Disability Insurance — Quality healthcare plans for eligible employees to stay healthy and protected.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) — Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans — Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP) — Confidential support services for personal and professional well-being.
• Career Growth Opportunities — We promote from within and invest in your long-term success.
• Paid Time Off (PTO) — Take the time to relax, recharge, and enjoy life outside of work.
• Paid Sick Leave — Supportive sick time policy so you can care for your health when you need it.
• Exclusive Employee Hotel Discounts — Special rates across our brand portfolio for you, your family, and friends.
• Complimentary On-Shift Meals (participating hotels) — Enjoy a free meal provided during each scheduled shift.
• Recognition & Rewards Program — Associates are acknowledged through performance awards, milestone celebrations, and incentive programs.

WHY DO WE NEED YOU?

Our guests deserve a clean, comfortable, and welcoming room from the moment they arrive. As a Room Attendant, you are at the heart of the guest experience — your attention to detail, pride in your work, and commitment to excellence directly impact how every guest feels about their stay. You are not just cleaning rooms; you are creating the environment where memories are made.

WHAT YOU WILL DO

• Clean and service assigned guest rooms daily — making beds, cleaning bathrooms, dusting, and vacuuming to Windsor brand standards.
• Replenish guest rooms with fresh linens, towels, amenities, and supplies to ensure every room is fully stocked and guest-ready.
• Maintain cleanliness of all assigned areas including hallways, lobbies, restrooms, corridors, and public spaces.
• Use cleaning equipment and chemical products safely and in accordance with property safety guidelines.
• Conduct a thorough visual inspection of each room upon completion and mark rooms ready in the designated system.
• Respond to special guest requests promptly and professionally with a friendly, helpful attitude.
• Report maintenance issues, damages, or safety hazards to the Housekeeping Supervisor immediately.
• Maintain uniform and name badge standards at all times while on property.
• Support and uphold Windsor Hospitality’s core values — Growth, Resourcefulness, Integrity, and Teamwork (GRIT) — in every interaction.
• Perform all other duties as assigned by a manager or supervisor.

SKILLS & ABILITIES YOU BRING

• Previous housekeeping or cleaning experience in a hotel or hospitality setting preferred — but we’ll train the right person!
• A positive attitude, strong work ethic, and a genuine commitment to delivering great guest experiences.
• Ability to follow instructions, work independently, and stay organized throughout your shift.
• Physical stamina to perform a role that involves walking, standing, bending, and lifting up to 50 lbs throughout the shift.
• Ability to communicate clearly and professionally with guests, teammates, and supervisors.

SCHEDULE & HOURS

This position is full time, with schedules that may vary based on business need. Flexibility to work any day of the week, including weekends and holidays, is required. Specific shift details will be discussed during the interview process.

Windsor Hospitality is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.