Client Care Specialist

Job Description

Job Description

Reding Inc stands as the foremost HVAC company in Western New York, renowned for its unparalleled expertise and commitment to excellence. With a dedicated team of professionals who embody the values of pride, skill, and familial warmth, we have set the standard for superior HVAC services in our region. We prioritize fostering a familial atmosphere within our company, valuing each team member and cultivating a work environment where everyone feels respected, supported, and motivated to deliver their best. Our commitment to treating both our employees and customers like family is the cornerstone of our success.

Position summary:
To assist in the achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of Reding Inc's vision, mission, purpose and values.
We are looking for both full/part time candidates. 

Qualifications:
Highschool Diploma/ GED
Preferably 2 years of Customer Service experience 
Strong ability to communicate clearly with a positive, nurturing manner.
Computer Skills Required 

Responsibilities:
Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
Maintain complete, accurate and updated information in the customer database.
Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
Perform other duties as assigned.

Our Core Values

• Desire to Succeed : We bring energy, ambition, and a winning mindset to every job, always striving to deliver the best results for our customers and team. 
• Caring : We treat customers, coworkers, and homes with respect, compassion, and attention to detail because people always come first. 
• Integrity: We do the right thing even when no one is watching. 
• Honesty: We believe in clear communication, fair recommendations, and straightforward service you can trust. 
• A Little Special : We celebrate individuality and encourage every team member to bring their unique strengths, ideas, and personality into everything we do.

We sincerely thank all applicants in advance for submitting their interest in this position.