Salesforce System Administrator

Overview:
We are seeking a knowledgeable and customer-focused Salesforce Administrator to serve as an internal expert on our Salesforce platform. In this role, you will play a critical part in streamlining business processes, ensuring system stability, and driving user adoption through training and ongoing support.
You'll also partner closely with call center administrators to optimize workflows and improve performance, making this a highly collaborative and impact-driven role.

Full-time, on-site in Austin TX
Schedule: Monday - Friday, 8am - 5pm
Compensation 80,000 - 85,000K

Job Responsibilities:

• Manage Salesforce administrative functions including user access, roles, and permissions
• Analyze business workflows and recommend scalable solutions to improve efficiency
• Support and maintain Salesforce-integrated applications
• Provide high-quality end-user support by managing and resolving support tickets in a timely manner
• Conduct user training sessions to drive adoption and effective platform use
• Build and maintain reports and dashboards to support business insights
• Create and maintain documentation, including SOPs and process guides
• Perform data quality management and data cleansing activities
• Own user lifecycle management (onboarding, updates, offboarding)
• Lead projects assigned by the Enterprise Applications Manager
• Gather business requirements and translate them into technical solutions
• Develop QA test plans and facilitate User Acceptance Testing (UAT)
• Deploy solutions and ensure successful rollout, including user readiness and post-launch support
• Troubleshoot issues both virtually (e.g., Zoom) and in person
• Perform mass data updates using Data Loader
• Maintain and optimize Salesforce configurations
• Support automation using Salesforce Flow
• Utilize and understand Apex Triggers, SOQL, and SOSL queries

Qualifications

• Bachelor's degree preferred
• 2-4 years of Salesforce experience or equivalent
• Salesforce Administrator Certification required
• Advanced Salesforce Administrator Certification preferred
• Strong written and verbal communication skills
• Proficiency in Microsoft Office
• Strong problem-solving skills and ability to perform under pressure
• Ability to thrive in a fast-paced environment
• Proven ability to collaborate effectively across diverse teams

We Offer an Attractive Benefits Package
Employees and their families are eligible to enroll in:

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Company Sponsored Life Insurance
• Supplemental Life Insurance
• Long-term and short-term disability
• Accident protection
• Employee assistance program - access to counseling services and other tools to improve work/family/life balance
• Pet Insurance for your furry family member
• 401k plan

Additional Insurance Programs including:

• UHC Rewards
• Rally Health
• One Pass Select (gym membership subscription)

Additional Perks:

• VPTO (Volunteer paid time off) year-round incentives to give back to your local community
• Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
• Relocation opportunities to other branches across the nation

Each DaBella Employee receives:

• 80 hours of Paid Time Off annually with incremental increases
• 6 paid holidays during a calendar year effective day one of employment

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE