Workforce Management Systems Specialist
Uline Shipping Supplies
Job Description
Job Description
•NICE software liaison responsible for troubleshooting issues and executing fixes with IT, Business partners and Vendors. •Work with WFM Team to identify system enhancement opportunities, providing system support and training for the WFM team to increase system and process efficiencies. •Audit WFM operational data and provide accuracy, efficiency, and productivity improvement recommendations to leadership, including senior management. •Project management of Holiday builds, PTO requesting, and system and application upgrades and enhancements. •Leverage data to deliver analysis, including observations, visuals, charts and graphs and translate data findings into clearly written, actionable recommendations for leadership. •Create, Organize, Test and maintain data in applications including NICE WFM System, Excel, SQL and Power BI dashboards for historical, performance, statistical and real time reporting needs. •Document processes, queries and data tools, data tables, data sources, and data flows. •Work collaboratively across departments to troubleshoot and resolve reporting and data discrepancies.
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Vacancy posted 4 days ago
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