Clinic Manager

Practice Manager IIIAre you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.A Brief Overview The Tidelands Health Clinic Manager (CM) works closely with physicians and staff of an assigned medical office(s) to oversee operations of the clinic and align it with the Tidelands Health mission and strategic vision. Key requirements involve the development, planning, coordinating and implementing the TH business plan and strategy. This may involve formatting budgets and overseeing all aspects of the daily operation of the business including business expansion; clinic coding billing and collections; employee management and training; policy & procedure management; medical record management; technical issues; physical clinic issue resolution; physician issue resolution; daily flow and evaluating standards of care for patients. The CM will be responsible for the development of process improvement opportunities and policy management. The CM enhances operational effectiveness while emphasizing cost containment without jeopardizing important innovation and quality of care. The CM will ensure that clinics operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing and accrediting agency standards and applicable state and federal laws. The CM will demonstrate fluency in the EMR system, effectively implementing and monitoring utilization of the tool for improved preventative medicine and disease management practices while achieving goals for quality standards and Meaningful Use requirements. CM must participate in marketing efforts through various related activities and overall act as the liaison and a channel of communication between the clinic and TH administration. CM must participate in teamwork activities with peers and complete all duties as assigned by management.What You Will DoFunctions in clinical and administrative support positions within clinicWorks with leadership to identify opportunities and problems and initiates plans for decision-making and problem solving in the organization, and specifically with regards to the practices in a positive mannerDirectly supervises practice staff to include MA's and Patient Specialists assuring adequate coverages for all positions and arranging for coverage for sick and vacation timeWorks with the appropriate staff in the clinic, assures provider schedules are at a level to achieve identified benchmarks and informs leadership of any issues regarding achieving benchmarkMakes recommendations for staffing levels at the site based on site productivity and patient need. Assures adequate provider coverage to always meet patient needs.Participates in interviewing, hiring and orientation of new staff at the clinicsAssures employee evaluations are completed in a timely manner and appropriate goals are set for all staff supervised. Makes recommendations for salary adjustmentsProviders oversight of bi-weekly employee timesheets and monitors time clock activitiesIn conjunction with the Medical Direct and C-Suite, identifies areas of concern for providers and brings forward for resolution and feedback/follow-upWorks with Quality Manager and others as appropriate in the areas of Tidelands Health and participates in meetings regarding these and other quality initiatives as appropriateWorks with Quality to assess improvements made in systems or processes, system efficiency, innovation and creativity as well as commitment to generating new solutions and ideasEducation QualificationsAssociate's Degree (Healthcare or Business specific degree preferred) with 7 years' specific management or supervisory experience Required orBachelor's Degree (Healthcare or Business specific degree preferred) RequiredMaster's Degree in Health Administration or Business Administration PreferredExperience QualificationsMinimum of three (3) years prior medical clinic management or related healthcare management experienceSkills and AbilitiesMust be strongly proficient with PC's and Microsoft office software such as Word, Excel, PowerPoint, and Outlook requiredPrior Electronic Medical Record experience preferredStrong analytical problems solving skills requiredExemplary communication and teamwork skills requiredLicenses and CertificationsCertified Medical Practice Manager - American Academy of Professional Coders PreferredPhysical Demand Light Physical Demand The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.