Customer Service Representative

Job Description

Job Description

Customer Service Representative

Join a Growing Team at Budget Truck & Auto | Janesville, WI

Are you a customer-focused professional who enjoys building relationships, solving problems, and keeping operations running smoothly? Do you thrive in a fast-paced environment where no two days are the same?

Budget Truck & Auto is seeking a friendly, organized, and detail-oriented Customer Service Representative to become a key member of our team. As the first point of contact for our customers, you'll play an essential role in delivering an exceptional experience while supporting our collision repair and service operations.

For over 50 years, Budget Truck & Auto has built a reputation for quality workmanship and outstanding customer service. We specialize in collision repair, custom painting, and vinyl graphics for passenger vehicles, commercial trucks, motor coaches, RVs, and more.

Why Join Budget Truck & Auto?

At Budget Truck & Auto, we believe our people are our greatest asset. We offer a supportive team environment, competitive pay, and a comprehensive benefits package designed to reward and invest in our employees.

What We Offer

• Competitive pay: $18–$22 per hour based on experience
• Paid holidays and vacation
• Health insurance options
• Company-paid Short-Term Disability and Basic Life Insurance
• Dental and Vision Insurance
• Voluntary Life and Long-Term Disability Insurance
• 401(k) with company match
• Employee discounts
• Uniform allowance
• Stable, full-time employment with a respected local business

What You'll Do

As our Customer Service Representative, you'll help ensure seamless communication between customers, technicians, and administrative staff by:

• Greeting customers and creating a positive first impression
• Answering phone calls and responding to customer inquiries professionally
• Processing vehicle drop-offs and pick-ups
• Entering and maintaining accurate customer, billing, and repair information
• Assisting with invoicing and billing functions
• Coordinating paperwork and documentation throughout the repair process
• Managing multiple tasks while maintaining attention to detail
• Supporting the team with additional administrative duties as needed

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• 1+ year of customer service experience
• 1+ year of office or administrative experience
• Excellent verbal and written communication skills
• Strong computer skills, including Microsoft Office applications
• Exceptional organizational and time-management abilities
• Ability to multitask and prioritize effectively
• Strong attention to detail and accuracy
• Reliable attendance and punctuality
• Positive attitude and team-first mindset

Preferred Qualifications

• Experience with CCC ONE
• Experience with QuickBooks Online
• Automotive, trucking, collision repair, or service industry knowledge

Who You'll Be

The ideal candidate is someone who:

• Enjoys helping customers and creating positive experiences
• Takes ownership of their work
• Communicates confidently and professionally
• Stays organized under pressure
• Works well independently and collaboratively
• Wants to be part of a hardworking, supportive team

Apply Today

If you're looking for a rewarding career with a company that values professionalism, teamwork, and customer service excellence, we'd love to hear from you.

Budget Truck & Auto Full-Time Customer Service Representative Janesville, Wisconsin

"Join a team that takes pride in quality work, exceptional customer service, and supporting one another every day."