Technical Roofing Specialist

Technical Roofing Specialist (Guarantee & Systems)Johns Manville – Roofing Systems DivisionAbout the RoleJohns Manville is seeking a Technical Roofing Specialist to ensure our customers receive exceptional support across all technical and guarantee-related matters. This role plays a critical part in evaluating complex roofing systems, advising on best-fit solutions, and ensuring compliance with JM specifications and standards.If you thrive in a technical environment, enjoy solving complex construction challenges, and take pride in delivering outstanding customer service—this role offers the opportunity to make a direct impact on project success.What You'll DoCustomer Support & Technical ExpertiseServe as a trusted expert by responding to technical and guarantee inquiries accurately and promptlyPartner with customers to evaluate roofing conditions and identify practical, effective solutionsSystem Evaluation & RecommendationsAssess unique roofing situations and recommend best practices, including deviations from standard specifications where appropriateReview construction documents with a focus on roofing systems and complianceGuarantee Review & EligibilityEvaluate guarantee applications and determine eligibility based on JM standardsEnsure roofing systems meet applicable requirements before approvalEngineering & AnalysisPerform wind uplift design calculations (ASCE 7) to support system validationApply technical expertise across Single Ply and Bituminous roofing systems and componentsWhat You BringEducation & ExperienceBachelor's degree in Engineering, Architecture, or a related technical degree5+ years of experience in a technical roofing or construction role5+ years of experience working in a customer-facing environmentRegistered Roof Observer (RRO) or Registered Roof Consultant (RRC) preferredTechnical KnowledgeStrong understanding of low-slope roofing systems, materials, and industry practicesKnowledge of commercial construction processes and stakeholder rolesFamiliarity with legal and compliance considerations in construction and roofingSkills & CapabilitiesExcellent communication skills—both written and verbalStrong analytical and problem-solving abilitiesProficiency with Microsoft Office and CRM tools (e.g., Salesforce)Highly organized, detail-oriented, and able to manage competing prioritiesProven ability to communicate technical concepts clearly to diverse audiencesStrong negotiation and presentation skillsPlease Keep in MindIf you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.BenefitsJohns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company's succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.Diversity & InclusionJohns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.